Edgar Venegas
Santa Maria,CA
Summary
Adept at elevating customer experiences and streamlining operations, my tenure at Costco Wholesale honed my expertise in customer service management and workflow optimization. By implementing innovative cash handling procedures, I significantly reduced discrepancies, fostering a 20% improvement in cashier efficiency. My bilingual proficiency and adept problem-solving skills have consistently enhanced team performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Front End Supervisor
Costco Wholesale
11.2007 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Mentored new sales associates to contribute to store's positive culture.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Nipomo High School
Nipomo, CA06-2007
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Opening and closing procedures
- Complaint resolution
- Cash counting
- Staff Supervision
- Cash Handling
- Team Supervision
- Cash Handling Accuracy
- Performance Improvement
- Employee Motivation
- Training and mentoring
- Administrative Skills
- Goals and performance
- Effective Planning
- Delegation techniques
- Fluent in [Language] and [Language]
- Customer Service Management
- Multitasking and Prioritizing
- Critical Thinking
- Employee Training
- Staff Coaching and Training
- Team Building and Motivation
- Goal Setting and Achievement
- Decision-Making
- Scheduling and Time-Tracking
Languages
Spanish
Full Professional
Timeline
Front End Supervisor
Costco Wholesale
11.2007 - Current
High School Diploma -
Nipomo High School
Similar Profiles
Nery GarciaNery Garcia
Stocker/ Member Service at Costco Wholesale CorpStocker/ Member Service at Costco Wholesale Corp
Marium RehmanMarium Rehman
Customer Service Representative at Costco WholesaleCustomer Service Representative at Costco Wholesale
Valentina BaltierraValentina Baltierra
Stock Merchandiser at Costco WholesaleStock Merchandiser at Costco Wholesale