Edgar Yslas

Dynamic Administrative Assistant with proven expertise at Child and Family Support Services, excelling in CRM implementation and customer relations. Recognized for enhancing team productivity through effective communication management and meticulous record-keeping. Adept at coordinating meetings and fostering strong relationships, ensuring seamless operations and exceptional service delivery.

Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in [Desired Position] role.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

• Assisted management with the training of 20 new staff members.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Data Entry - Reviewed and updated client correspondence files and scheduling database.
• Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
• Scheduling - Organized technician schedule for customer jobs.
• Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
• Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.

• Certified Business Office Manager (CBOM) - International Certification & Training Center.
• Data Entry Operator Certification – National Career Certifications Board.
• Microsoft Office Specialist (MOS) - Microsoft.
• Professional Telephone Skills Certification – Customer Service Training Institute.
• Excel Expert Certification – Microsoft Office Specialist Program.
• Customer Service Specialist (CSS) Certification – HDI.
• Event Planning Certificate – Meeting Professionals International(MPI).