Edgar Zamora-lopez
Las Vegas
Summary
Dedicated Service Coordinator with strong customer service skills, effective communication, and problem-solving abilities. Committed to enhancing client satisfaction and streamlining service operations.
Overview
1
1
year of professional experience
Work History
Service Coordinator
Discount Tire
Las Vegas
09.2024 - Current
- Assisted customers in selecting appropriate tire products based on their needs.
- Supported technicians by providing necessary tools and equipment for efficient service.
- Maintained accurate records of service transactions and customer interactions daily.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Prepared monthly reports summarizing current service activities.
Education
High School Diploma -
Desert Pines High School
3800 E Harris Ave, Las Vegas, NV 05-2024
Skills
- Customer service
- Service coordination
- Record management
- Appointment scheduling
- Inventory control
- Client communication
- Team collaboration
- Time management
- Problem resolution
- Quality assurance
- Goal setting
- Team leadership
- Needs assessment
- Relationship building
- Problem-solving
- Self motivation
Languages
Spanish
Professional
Timeline
Service Coordinator
Discount Tire
09.2024 - Current
High School Diploma -
Desert Pines High School