Edgar Alex Ramirez
Housatonic,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Uber Driver
Uber
Houston, TX
08.2020 - Current
- Delivered exceptional customer service during rides, enhancing passenger experience and satisfaction.
- Navigated efficiently using GPS technology, optimizing routes to reduce travel time.
- Maintained vehicle cleanliness and functionality, ensuring safety compliance for every trip.
- Resolved passenger inquiries and issues promptly, fostering positive rider relationships.
Owner
Jr.'s Wheel FX
Houston, TX
05.1999 - 06.2020
- Directed daily operations, ensuring quality standards in wheel repair and customization.
- Managed inventory control, optimizing stock levels to meet customer demand efficiently.
- Developed marketing strategies, increasing brand visibility within the local automotive community.
- Trained and mentored staff, enhancing team performance and service delivery.
- Oversaw financial planning and budgeting to ensure sustainable business growth and profitability.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Manager
Omair's Tire Center
Pasadena, TX
03.1991 - 04.1999
- Oversaw daily operations to ensure timely tire installation and service delivery.
- Managed inventory levels and ordered supplies to maintain optimal stock.
- Trained and mentored staff to enhance technical skills and customer service capabilities.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Coordinated marketing efforts to attract new customers and retain existing clientele effectively.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma -
CE King High School
Houston, TXComputer Design - Architectural Drafting
ITT Technical Institute
Houston, TX05-1998
Skills
- Customer service
- Problem-solving
- Dependable and trustworthy
- Time management
- Staff training and development
- Operations management
- Inventory management
- Recruiting and interviewing
- Schedule preparation
- Sales management
- Business administration
Languages
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber
08.2020 - Current
Owner
Jr.'s Wheel FX
05.1999 - 06.2020
Manager
Omair's Tire Center
03.1991 - 04.1999
High School Diploma -
CE King High School
Computer Design - Architectural Drafting
ITT Technical Institute