Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Edgard JeanBaptiste

Lehigh Acres,FL

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed Realtor

Palm Paradise Realty Group
Fort Myers, FL
03.2025 - Current
  • Attended continuing education classes to remain informed on real estate laws and regulations.
  • Prepared contracts and legal documents in compliance with state laws.
  • Maintained detailed records of client interactions and transactions for accurate tracking.
  • Organized property tours for potential buyers, showcasing key features of each property.
  • Assisted clients in identifying desired home features, budget, and location preferences.
  • Communicated updates to clients regularly via phone, email, or text message.
  • Managed an accurate CRM database for prospective customers to enhance follow-ups.

Onboarding Specialist

DoorLoop
Miami Beach, FL
08.2023 - 12.2023
  • Taught clients effective use of property management software to enhance real estate operations.
  • Conducted client onboarding and guided utilization of payment processing applications.
  • Educated clients on best practices to optimize business performance.
  • Identified opportunities for Sales team through client interactions and feedback.
  • Collaborated with leadership teams to develop initiatives improving onboarding processes and organizational performance.

Genius Admin

Apple Inc.
Miami Beach, FL
12.2016 - 02.2022
  • Enhanced customer repair experience by providing exceptional service at Apple Retail.
  • Managed inventory and supplies to ensure timely availability of materials.
  • Promptly identified customer needs to facilitate efficient service delivery.
  • Resolved customer issues with knowledgeable, friendly support to promote satisfaction.
  • Oversaw quick repair office operations, prioritizing necessary repairs for customers.
  • Assisted with customer escalations to support seamless technical team operations.
  • Held diverse roles including Apple At-Home Advisor, Sales Specialist, Visuals Specialist, and Cash Ops Specialist.

Education

Bachelor's of Business Administration - International Business

Florida International University
Miami, FL
01.2021

Skills

  • Adaptability and urgency
  • Solution-oriented mindset
  • Team management
  • Effective communication
  • Detail-oriented multitasking
  • Contract preparation
  • Client relationship management
  • CRM proficiency
  • Client onboarding
  • Contract negotiation

Awards

  • Best in Customer Service, 2017, Awarded to employees who exemplify the epitome of customer service and achieve 100% NPS (Net Promoter Score).
  • Homer Awards, 2014 - 2016, Awarded to employees based on having the best customer service and exceeding managerial expectations. Won 25 of these awards during tenure at Home Depot.

Certification

  • Florida Real Estate Sales Associate

Timeline

Licensed Realtor

Palm Paradise Realty Group
03.2025 - Current

Onboarding Specialist

DoorLoop
08.2023 - 12.2023

Genius Admin

Apple Inc.
12.2016 - 02.2022

Bachelor's of Business Administration - International Business

Florida International University

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Edgard JeanBaptiste