Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Edgard Melendez

Chicago,IL

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Project Manager

University of Chicago
Chicago, IL
05.2023 - Current
  • Developed and executed programs focused on risk mitigation and safety, ensuring compliance with local Youth Protection Laws.
  • Communicated program updates and risk management opportunities to senior leaders, emphasizing proactive risk mitigation.
  • Tracked program success by compiling and analyzing data for multiple university initiatives.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Served as the central resource for training materials, best practices and guidelines in regard to youth serving. programs.
  • Advised other departments on best practices related to managing large-scale projects.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Managed multiple projects with competing deadlines simultaneously.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.

Program Administrator

University of Chicago
Chicago, IL
08.2020 - 05.2023
  • Led the development and execution of a COVID Testing Surveillance Program at multiple university locations.
  • Provided weekly compliance reports to university leadership and forecasted monthly budget for the testing program.
  • Reviewed contracts between vendors and organizations providing services under the auspices of the program.
  • Provided administrative support for program planning, implementation, and evaluation activities.
  • Recruited, trained and supervised personnel assigned to work on projects within the scope of the program.
  • Assessed performance outcomes against established goals and objectives of the program.
  • Provided technical assistance to staff on operational issues related to the program.
  • Developed and implemented program policies and procedures.
  • Drafted documents such as proposals, reports, presentations, memorandums or letters related to programs operations.
  • Ensured compliance with applicable laws and regulations in all aspects of the program.
  • Collaborated with other departments to ensure efficient operations of the program.
  • Monitored financial resources, budgets, and expenditures for program activities.
  • Implemented quality assurance processes to ensure accuracy in data collection methods used by staff members working on various projects within the scope of the program.
  • Assessed risks associated with operations at individual sites and developed plans for mitigating those risks.
  • Established effective communication channels between departments in different sites to facilitate collaboration.

Inflight Base Supervisor

United Airlines
Chicago, IL
06.2019 - 08.2020
  • Coordinated day-to-day inflight department operations to ensure compliance with industry and governmental regulations.
  • Monitored staff performance and provided feedback for improvement to over 200 Flight Attendants while co-managing 4000+ unionized Flight Attendants
  • Resolved conflicts among personnel arising from safety concerns or procedural issues.
  • Delivered briefings and reports to disseminate information through established channels.
  • Utilized corporate inflight communications and training to support flight attendants in delivering a world-class product to customers.
  • Provided recognition and counseling of Flight Attendants, with a focus on service excellence.
  • Provided customer service support for passengers boarding flights from the base.

Inflight Base Supervisor

Frontier Airlines
Orlando, FL
04.2016 - 06.2019
  • Managed 600 Flight Attendants in the local base, ensuring excellent customer service and operational performance
  • Coordinated Flight Attendant appreciation and inaugural flight events, fostering a positive team culture
  • Investigated and resolved customer service complaints, maintaining high standards of customer satisfaction
  • Ensured base and Flight Attendant compliance with local and federal regulations
  • Served as the coordinator for local Emergency Response Command Center.

International Purser

American Airlines
Miami, FL
05.2013 - 06.2015
  • Supervised up to 15 Flight Attendants onboard, ensuring safety and security procedures were followed
  • Managed onboard sales and delivered services to company standards
  • Ensured customer satisfaction and resolved issues in real time.

Instructor – Inflight Services

Frontier Airlines
Orlando, FL
  • Mentored and educated current and future Flight Attendants on policies, procedures, and safety regulations
  • Developed training materials and facilitated the transition to an Electronic Learning System while adhering to FAA regulations.
  • Conducted lectures, demonstrations and group activities in order to enhance learning experience.
  • Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.

Education

Bachelor of Arts - Law And Society

Penn State Global
07.2023

Associate of Arts - Criminal Justice

City Colleges of Chicago
05.2023

Skills

  • Project Management
  • Systems implementation
  • Data Analysis
  • Risk Management
  • Productivity Improvement
  • Logistics Management
  • Project tracking
  • Strategic Planning
  • Work flow planning
  • Project development
  • Project Planning
  • Cost Control
  • Schedule Management
  • Document Management
  • Workforce training
  • Compliance Monitoring
  • Stakeholder Communications
  • Cross-Functional Collaboration
  • Conflict Management
  • Budget Control
  • Staff Management
  • Budgeting and forecasting
  • Project feedback data
  • Performance Evaluations
  • Agile Methodology
  • Meeting facilitation
  • Budget Preparation
  • Multi-unit operations management
  • Microsoft Office Suite expert
  • Site safety coordinator
  • Performance Improvements
  • Contract Development
  • Scope Management
  • Purchasing and procurement
  • Budget Administration
  • Staff training and mentoring

Certification

  • Business Acumen for Project Managers – LinkedIn Learning
  • Project Management Foundations – LinkedIn Learning
  • Project Management Foundations: Ethics – LinkedIn Learning
  • Project Management Skills for Leaders – LinkedIn Learning
  • Six Sigma Green Belt - LinkedIn Learning

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Project Manager

University of Chicago
05.2023 - Current

Program Administrator

University of Chicago
08.2020 - 05.2023

Inflight Base Supervisor

United Airlines
06.2019 - 08.2020

Inflight Base Supervisor

Frontier Airlines
04.2016 - 06.2019

International Purser

American Airlines
05.2013 - 06.2015

Instructor – Inflight Services

Frontier Airlines

Bachelor of Arts - Law And Society

Penn State Global

Associate of Arts - Criminal Justice

City Colleges of Chicago

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Edgard Melendez