Edgardo A. Saenz
Laredo,TX
Summary
An ambitious and optimistic administrator with a solid background in strategic planning, project management, and operations efficiency, quickly grasps complex concepts and analyze ideas to form logical strategies. Skills acquired enable me to identify strengths and weaknesses, implement company policies, standards, and operational changes to optimize productivity and profitability. As a diligent supervisor, I have a proven track record of overseeing daily operations, optimizing workflows, and enhancing team performance to achieve company objectives. My demonstrated leadership skills include motivating staff, controlling costs, and managing cross-functional teams to implement strategic improvements effectively.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CHIEF OPERATIONS SUPERVISOR
WEBB COUNTY CDCD- ADULT PROBATION
01.2019 - Current
- Responsible for providing supervision, evaluations, guidance and training to assigned staff including supervisors
- Deliver clear expectations along with permitted choices to accomplish the same outcome
- Manage time based on the outcome desired while mobilizing supervisors and following up with our respective deadlines
- Collect data using various collection methods then organize the information to analyze, interpret and classify the data
- Prepare reports with data collected so administration interprets with ease
- Assist the Director and Deputy Director in the research, statistical reports, preparing presentation of program proposals to the Board of Judges, Community Justice Assistance Division in relation to the Strategic Budget Plan
- Promote a positive image of Community Supervision to the community and maintain a high level of professionalism and optimism at all times
- Understanding to comply with Texas State Laws, CJAD standards, departmental policies and procedures, court orders, and administrative directives by staying informed on developments affecting the services provided by the department while carrying out operational objectives
- Revise and update as well as implementing all manuals including employee handbook, training, case management, administrative and policy manuals for department
- Maintain client and employee confidence by keeping all information confidential
IT SPECIALIST
WEBB COUNTY CDCD- ADULT PROBATION
01.2015 - 01.2019
- Manage all installations and connectivity for 3 Webb County Adult Probation offices including PC's, laptops, tablets, Surface Pros, IP phones, printers, scanners, mobile devices, cameras, VPNs and servers
- Extensive phone (remote) support for end users in both Webb and Zapata Counties
- Create end-user instructions and reference guides for new software and apps
- Configure and maintain all new hardware ordered by the department
- Gather feedback to make software and apps user-friendly and efficient
- Always looking for new technologies that can multiply output
- Maintain a close relationship with Webb County MIS and with the administration so we grow as a team
- Walked individuals through basic troubleshooting tasks.
NETWORK TECHNICIAN
M1 NETWORKS
01.2014 - 01.2015
- Crew Leader for project configuration and/or installation
- Planned, scheduled, and delegated daily work to team of employees.
- Installed PoE IP security cameras, PoE injectors, thermal cameras, license plate readers, solar panels, network cabling, terminations, patch panels, switches, and servers for camera network
- Test, certify and troubleshoot networking cabling (CAT5, 6,6A and fiber optic cable), data drops and troubleshoot and solve local area network issues
- Configured network equipment; provided technical expertise to end-users regarding optimal setup for software, hardware and network use
- Mounted monitors, SMART TVs, printers, routers, switches, sever racks and ladder systems, fluid mesh antennas, and all required hardware
- All jobs performed with required safety equipment, correct tools, and hardware
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Responsible for customer support, virus scans, malware scans and removal and protection either onsite or remotely
Parts Department Manager
Doggett Equipment Services
01.2006 - 12.2008
Store Manager
NAPA (Genuine Auto Parts Company)
01.2003 - 12.2006
Parts Manager
AutoZone
01.1996 - 12.2003
Education
MBA - Management
Texas A&M International University
Laredo, TX10.2025
BBA - Minor in Management Information Systems
Texas A&M International University
Laredo, TX12.2013
Associate of Applied Science - Computer Technology
Laredo Community College
Laredo, TX05.2004
Skills
- Needs assessment
- Financial management
- Purchasing
- Organizational objectives
- Productivity
- Employee morale
- Collaborative work
- Mechanical skills
- Technical skills
- Troubleshooting
- Computer programs
- Software
- Applications
- Time management
- Cost management
- Quality management
- Operations management
- Performance monitoring
References
- Alyson Martinez, Director, Webb County Community Supervision and Corrections Department (CSCD), aamartinez@webbcountytx.gov, 956-523-4362
- Jeanette Flores, Webb CSCD Pretrial Diversion Program Supervisor, jmflores@webbcountytx.gov, cell phone: 956-949-0480, office: 956-523-4965
- Denize Solis, Webb CSCD Human Resources Coordinator, ddsolis@webbcountytx.gov, cell phone: 956-220-8306, office: 956-523-4353
- Raquel Ibarra, Webb CSCD Deputy Director, rmibarra@webbcountytx.gov, cell number: 956-285-4672, office: 956-523-4372
- Gerardo Leal, Telecommunications Public Access Media Service Manager, City Of Laredo, gerardoleal3@gmail.com, cell number: 956-774-5195, office: 956-721-2053
Volunteer Work
- Uvalde Together Resiliency Victim Center, Cooked and served as booth staff member for Robb Elementary victims , Uvalde, TX, 2022
- City of Laredo Youth Parade, Assisted Telecommunications Crew with audio-visual setup, Laredo, TX, 2023
Certification
- Automotive Service Excellence Certification (ASE) 2006
- Leviton Installer Certification - M1 Networks 2014
- Community Supervision Officer Certification 2018
Languages
English
Full Professional
Spanish
Professional Working
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration such as hunting, fishing, and ranching
- I believe a healthy work-life balance is essential not only for one's well-being but also for your career success and personal happiness
Timeline
CHIEF OPERATIONS SUPERVISOR
WEBB COUNTY CDCD- ADULT PROBATION
01.2019 - Current
IT SPECIALIST
WEBB COUNTY CDCD- ADULT PROBATION
01.2015 - 01.2019
NETWORK TECHNICIAN
M1 NETWORKS
01.2014 - 01.2015
Parts Department Manager
Doggett Equipment Services
01.2006 - 12.2008
Store Manager
NAPA (Genuine Auto Parts Company)
01.2003 - 12.2006
Parts Manager
AutoZone
01.1996 - 12.2003
- Automotive Service Excellence Certification (ASE) 2006
- Leviton Installer Certification - M1 Networks 2014
- Community Supervision Officer Certification 2018
MBA - Management
Texas A&M International University
BBA - Minor in Management Information Systems
Texas A&M International University
Associate of Applied Science - Computer Technology
Laredo Community College
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