Edgardo Cancel
Florence,MA
Summary
Hardworking professional with over 25 years of driving and supervisory experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Efficient transportation with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.
Overview
30
30
years of professional experience
Work History
Event Coordinator
Smith College
Northampton, MA
09.2022 - Current
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted staff throughout the duration of an event by providing directions or answering questions about available amenities/resources.
- Coordinated and allocated equipment, supplies and staff for events.
- Performed tasks for scheduled and unscheduled academic, community events and other activities as required.
- Provided backup and assistance to other facilities management staff as necessary.
- Reported any maintenance issues to facilities management team immediately.
- Resolved customer service complaints regarding building services or facilities management issues.
- Created detailed reports outlining progress made on various tasks related to facilities management.
- Participated in training sessions related to new technologies and techniques used in facilities management.
- Coordinated with campus departments such as Student Life, Residential Education, Dining Services, and Facilities Management in order to ensure that all services were properly delivered.
- Recognized by management for providing exceptional customer service.
Spanish Language Interpreter
Language Bridge
Northampton, MA
08.2007 - Current
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Provided simultaneous translation services for private conferences, school meetings, and medical appointments.
- Performed consecutive interpretation during court hearings and legal proceedings.
- Translated written texts from English to Spanish (and vice versa) accurately and efficiently.
- Edited translated materials for accuracy and consistency prior to publication or distribution.
- Developed cultural competency skills through ongoing education in cross-cultural communication techniques.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Attended training sessions on new technologies used in the field of interpreting.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Proofread, edited and revised translated documents.
- Adhered to ethical codes protecting information confidentiality.
- Facilitated communication between non-English speaking patients and healthcare providers.
Operations Coordinator
Bewegen Technologies
Northampton, MA
09.2018 - 11.2022
- Assisted with the organization and execution of daily operations.
- Drove company vehicle delivering safe and functional bicycles and other equipment to key locations daily, while retrieving faulty equipment and delivering back to warehouse for repairs.
- Monitored bike inventory levels to ensure adequate stock availability.
- Evaluated and improved existing operational systems and procedures.
- Coordinated daily operations activities and assigned tasks to staff members.
- Maintained accurate records of all operational activities.
- Implemented safety protocols to maintain a safe working environment.
- Resolved customer service issues in a timely manner.
- Performed quality assurance checks on all equipment prior to deployment.
- Managed communications between departments to ensure efficient operations.
- Conducted training sessions for new employees on operational procedures.
- Organized meetings, conferences, and other events related to operations.
- Oversaw the installation of new equipment and bike stations throughout Pioneer Valley.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Administrative Coordinator
Mens Resource Center
Amherst, MA
10.2001 - 12.2006
- Managed client database, cash funds, and clerical office duties
- Coordinated client services and outreach
- Coordinated internal meetings, including scheduling, logistics, and community events.
- Answered phones and routed calls to appropriate personnel.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Provided administrative support to various departments within the organization.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained office supplies by checking inventory and ordering items.
- Provided assistance during special projects or events as needed.
- Drafted proposals for executives to secure new business and collaboration opportunities.
- Prepared agendas and took notes at meetings to archive proceedings.
Driver Supervisor Dispatcher
Peter Pan Bus Lines
Springfield, MA
07.1994 - 02.2001
- Supervised and provided support for over 400 company drivers and helped manage several regional bus stations.
- Dispatched drivers to meet daily scheduled trips for private bus company.
- Ensured safe and timely bus operations with drivers and other dispatchers using 2 way radio communication.
- Managed the Springfield bus terminal building which serves as the company headquarters. Duties included interviewing, hiring new staff, and supervising the package express and maintenance departments.
- Provided on-site and phone customer service.
- Coordinated services for daily bus transportation and accomodations for hundreds of travelers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
- Recorded and maintained files or records of customer requests, work or services performed.
- Oversaw communications within assigned territories.
- Prepared daily work and run schedules.
- Documented services performed, operations information and dispatch details in system.
Education
Some College (No Degree) - Communications Technologies
Holyoke Community College
Holyoke, MASkills
- Special events planning
- Logistics Management
- Operations Oversight
- Project Management
- Transportation Management
- Geographical knowledge
- Driver communication
- Service Coordination
- Dispatch Coordination
- Excellent Communication
- Problem-solving aptitude
- Decision-Making
- Multitasking
- Live interpretations
- Teamwork and Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Reliability
- Professionalism
- Task Prioritization
- Dispatching procedures
- Simultaneous translations skills
- Interpersonal Communication
- Verbal Communication
- Confidentiality Practices
- Documentation skills
- Documentation abilities
- Relationship Building
- Customer service expertise
- Critical Thinking
Languages
Spanish
Professional
Affiliations
- Photographer
- Disc Jockey
- Basketball tournaments organizer
References
References available upon request.
Timeline
Event Coordinator
Smith College
09.2022 - Current
Operations Coordinator
Bewegen Technologies
09.2018 - 11.2022
Spanish Language Interpreter
Language Bridge
08.2007 - Current
Administrative Coordinator
Mens Resource Center
10.2001 - 12.2006
Driver Supervisor Dispatcher
Peter Pan Bus Lines
07.1994 - 02.2001
Some College (No Degree) - Communications Technologies
Holyoke Community College
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