Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Edgardo Romero

Meriden,CT

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Results-oriented Scale House Operations Manager offering 3-year background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

6
6
years of professional experience

Work History

Scale House Operations Manager

Cherryhill Construction
Watertw, CT
09.2021 - 06.2024
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Addressed customer concerns with suitable solutions.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Responded to information requests from superiors, providing specific documentation.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Personal Banker

Wells Fargo
Hamden, CT
03.2018 - 09.2021
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Analyzed financial documents provided by customers to determine their needs.
  • Advised customers on various financial products available from the bank.
  • Processed loan applications according to established guidelines.
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Participated in training sessions regarding new banking products or services.
  • Monitored changes in laws related to banking policies and procedures.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Followed operational standards, promoting security, risk management and compliance.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
  • Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
  • Examined checks for endorsements to verify legality of documents.
  • Received mortgage and other loan payments by verifying payment dates and amounts due.

Education

High School Diploma -

East Haven High School
East Haven, CT
06-2010

Some College (No Degree) -

Naugatuck Valley Community College
Waterbury, CT

Skills

  • Customer Service
  • Incidents management
  • Labor Relations
  • Customer Retention
  • Data Analysis
  • Performance reporting
  • Organizational Management
  • Inventory Management
  • Financial Management
  • Expense Reports

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Scale House Operations Manager

Cherryhill Construction
09.2021 - 06.2024

Personal Banker

Wells Fargo
03.2018 - 09.2021

High School Diploma -

East Haven High School

Some College (No Degree) -

Naugatuck Valley Community College
Edgardo Romero