Edgardo Meza

•Oversee a portfolio of key accounts, ensuring operational excellence, strategic alignment, and customer satisfaction through proactive account management.
• Serve as the primary point of contact for key accounts, ensuring proactive communication and alignment with client expectations.
• Develop and implement customized operational solutions to address client-specific challenges, ensuring seamless delivery of products and services.
• Collaborate with cross-functional teams, including logistics, supply chain, and customer service, to drive efficiency and maintain quality standards.
• Negotiate contracts, freight terms, and service-level agreements (SLAs) to achieve mutually beneficial outcomes.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective Actions.
• Manage inventory levels, ensuring availability and minimizing supply chain disruptions.
• Lead regular business reviews with clients, presenting performance insights, strategic updates, and value-driven recommendations.
• Foster long-term partnerships with clients, driving customer retention, satisfaction, and revenue growth.
• Maintain compliance with industry regulations and internal standards to mitigate risks and enhance operational excellence.

• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Built and maintained strong client relationships to drive business growth.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Developed and delivered presentations to key customers to position products and services.
• Built relationships with customers and community to promote long term business growth.
• Met existing customers to review current services and expand sales opportunities.

• Collaborated with internal teams to manage and grow multiple customer accounts, ensuring exceptional customer service and satisfaction.

• Develop and maintain strong relationships with both prospective and existing clients.

• Process purchase orders in the ERP system, verify pricing, and coordinate shipping deadlines by participating in weekly Shipping Meetings.

• Provide clients with timely updates on order status, including Order Acknowledgments, Order Confirmations, batch records, Certificates of Analysis (CofAs), and Bills of Lading.

• Assist with purchase orders, scheduling, tracking, and resolving discrepancies related to customer-supplied raw materials, working closely with relevant internal departments.

• Support Business Development efforts by sending product samples, marketing brochures, and other informational materials to generate new business opportunities.

• Coordinate and facilitate approvals for change requests concerning new products, existing products, or changes in raw material specifications and Master Batch Records (MBRs).

• Communicate effectively with customers, internal departments, and management, demonstrating excellent written and verbal communication skills.

• Contribute to achieving Marketing & Sales KPIs, including revenue, margins, inquiries, forecast accuracy, customer satisfaction, and overdue management.

• Liaise with the laboratory to monitor the completion of pending Certificates of Analysis (CofAs) for products released under quarantine and prepare preliminary CofAs to accompany pre-shipment samples.

• Create and manage spreadsheets or tracking tools to support account analysis and reporting.

• Address customer complaints, facilitate product returns or credits, and track resolution progress.

• Assist the accounting team with payment collection from prepaid and overdue accounts, as well as resolving billing discrepancies.

• Prepare and manage customer documentation, including early release letters, deviations, and certifications (e.g., GMP Certificates, Certificates of Free Sale, Insurance Liability Certificates).

• Managed key client accounts across LATAM, NORAM, and APAC regions, focusing on biosafety testing services and ensuring compliance with regulatory protocols.
• Maintained and organized required study activity records, ensuring informed consent and regulatory adherence.
• Developed strong client relationships, providing regular updates, reports, and insights to enhance account performance and visibility.
• Collaborated with internal departments to maintain account stability and visibility across multiple regions, contributing to market share growth.