Edgardo Meza Avalos
Alexandria,VA
Summary
Dedicated professional with a strong work ethic and exceptional interpersonal skills, adept at mastering new challenges and fostering team collaboration. Recognized as a Resourceful Member Service Representative, specializing in customer service, problem-solving, and effective communication. Demonstrates high productivity and efficient task completion while enhancing member satisfaction and loyalty through adaptability and conflict resolution. Eager to leverage organizational skills in entry-level opportunities to contribute to company growth.
Overview
9
9
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
Vienna, VA
03.2023 - Current
- Seamlessly transitions between all roles as a Universal MSR.
- Ensures and adheres to compliance with all applicable laws and regulations related to banking operations.
- Monitored compliance with organizational security protocols when interacting with members.
- Provided guidance to members on how best to use products or services (OLB, MOB).
- Champions three roles: Channel Synergy, Retention, and Operational Soundness, and effectively communicates all relevant information to colleagues.
- Works well independently, and utilizes all resources to best assist members, with little to no escalation to leaders.
Ramp Service Agent
United Airlines
Arlington, VA
11.2022 - Current
- Used scanners to track parcel information, condition or receipt.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Operated equipment to support on-ground operations in between flights.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Crew Member
Trader Joe's
Springfield , VA
01.2021 - 06.2022
- Processed payments on cash register and counted back bills and change to patrons.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Barista Shift Lead
Starbucks
Springfield, VA
04.2016 - 09.2020
- Established and adjusted ordering parameters to manage inventory.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Supervised team of 4 employees in coffeehouse establishment, maintaining positive and productive atmosphere to enhance employee experience.
Education
High School Diploma -
Hayfield Secondary
Alexandria, VA06.2015
Some College (No Degree) - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Security Processes
- Aircraft Safety Checks
- FAA Regulations
- Quality Assessment and Assurance
- Team Collaboration
- Standards Compliance
- Problem Solving
- Customer service
- Escalation handling
- Issue resolution
- Decision Making
- Dependable and Responsible
- Task Prioritization
- Critical Thinking
- Adaptable to Changing Needs
- Work Planning and Prioritization
- Reaction Time and Speed
- Accuracy and Precision
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Member Service Representative III
Navy Federal Credit Union
03.2023 - Current
Ramp Service Agent
United Airlines
11.2022 - Current
Crew Member
Trader Joe's
01.2021 - 06.2022
Barista Shift Lead
Starbucks
04.2016 - 09.2020
High School Diploma -
Hayfield Secondary
Some College (No Degree) - Information Technology
Northern Virginia Community College
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