Edgardo Monserrate
Queens,NY
Summary
Highly motivated and experienced Bilingual Customer Service Expert passionate about entrepreneurship and building successful, sustainable businesses who seeks remote positions. I look forward to demonstrating my experience in leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Overview
33
33
years of professional experience
Work History
Small Business Co-Owner
Abel Najher Boutique Salon
03.2018 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Modrn Sanctuary
09.2015 - 06.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Researched and developed innovative wholistic modalities and services
- Managed and maintained relations with practitioners renting space in the facility.
- Management to Practitioner liaison assisting the needs of all renters, practitioners and sub-renters as well as effectively supporting the needs of the company.
- Oversee and coordinate outside organizations/companies building management maintenance, cleaning company, phone/internet service etc.
- Coordinated or Installed, upgraded and maintained all software, hardware, computers, equipment and electronics in the entire facility.
- Engaged potential renters/practitioners by providing facility tours to inform and educate said parties of what the facility offers.
- Effectively executed, enforced and took part in creating all policies and protocols that affected the entire wellness center.
- Researched and evaluated new modalities and services to suite the wellness center model.
- Assisted upper management in evaluating and executing all marketing campaigns before rollout.
- Responsible for Phase 1 of practitioner/renter and new staff induction into the wellness center
Front Office Administrator
Longevity Health
02.2010 - 05.2016
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Practice Assistant
Joan M Armbruster M.S., MPhil
04.2004 - 10.2010
- Maintained audiologist's schedule with patients, events, seminars and meetings.
- Processed new hearing aid orders, repairs and insurance claims before the dispensing.
- Updated and maintained quarterly newsletter mailing list as well as subject matter and layout.
- Responsible for bookkeeping with detailed periodic spreadsheets of expenses and income.
- Maintained all email, online profiles, computer software and hardware in the office.
- Answered phone lines, processed dictated patient reports, maintained patient charts
- Took ear impressions and molds, ordered instruments and fitted devices, making adjustments for comfort and optimal functionality.
Bartender/Takeout Supervisor
Wall Street Kitchen And Bar
09.1997 - 07.2005
- Tended full service bar during high volume, corporate lunch shifts.
- Assisted manager with coordinating liquor promotions and specials.
- Responsible for bar set up and prep and inventory before every shift.
- Supervised high volume takeout component.
- Created simple user-friendly database of repeat clients.
- Scheduled take out staff.
- Assisted manager with takeout menu changes and updates.
- Answered busy phone lines and assisted with order taking and packing when needed.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
Bilingual Case Manager
Action For A Better Community Inc.
09.1990 - 03.1997
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Facilitated bilingual support groups in correctional facilities.
- Conducted Risk Reduction/Health Education seminars in shelters, community centers and local correctional facilities.
Education
Bachelor of Arts - Fine Arts
Rochester Institute of Technology
Rochester, NY06.1990
Skills
- Office Systems Management
- Photographic Editing
- Supplier Monitoring
- Project Management
- Staffing
- Administering Social Media Accounts
- Custom Graphics
- Hiring and Onboarding
- Business Leadership
- Payroll Administration and Timekeeping
Additional Information
With an illustrious career spanning over 20 years as an international DJ and music producer, I have left an indelible mark on the global music scene. My journey has been a vibrant tapestry of sonic exploration, where I've skillfully blended diverse genres to create euphoric experiences for audiences worldwide. From electrifying performances at legendary venues to headlining esteemed music festivals, I've consistently harnessed the power of music to connect and uplift listeners on dance floors across continents. My innate ability to infuse melodies and rhythms with emotion has garnered a devoted following and positioned me as a dynamic force in the industry.
A crowning achievement in my journey has been the recent launch of my independent music record label, Profun2 Productions. Founded in 2021, the label has quickly emerged as a hub for innovative and boundary-pushing electronic music. Profun2 Productions has showcased a diverse array of talent, fostering a global community of creatives who are redefining the electronic music landscape. As I continue to evolve as an artist and entrepreneur, I remain steadfast in my dedication to crafting transformative musical experiences and shaping the future of the industry.
Languages
Spanish
Native or Bilingual
Timeline
Small Business Co-Owner
Abel Najher Boutique Salon
03.2018 - Current
Operations Manager
Modrn Sanctuary
09.2015 - 06.2017
Front Office Administrator
Longevity Health
02.2010 - 05.2016
Practice Assistant
Joan M Armbruster M.S., MPhil
04.2004 - 10.2010
Bartender/Takeout Supervisor
Wall Street Kitchen And Bar
09.1997 - 07.2005
Bilingual Case Manager
Action For A Better Community Inc.
09.1990 - 03.1997
Bachelor of Arts - Fine Arts
Rochester Institute of Technology
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