Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Edgardo Rodriguez

North Attleboro,MA

Summary

As an efficient Transit Bus Operator, possess comprehensive knowledge of city routes and schedules. Skilled in operating various types of buses safely and effectively while maintaining high levels of punctuality. Enjoys interacting with diverse groups of people and providing excellent customer service. Demonstrated ability to solve problems quickly, enhancing overall passenger satisfaction.

Overview

36
36
years of professional experience

Work History

Transit Bus Operator

M.B.T.A.
Somerville, MA
10.2023 - Current
  • Provided directions and information regarding points of interest located along the route.
  • Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
  • Operated two-way radio equipment efficiently in order to communicate with dispatch personnel concerning route changes due to construction or detours caused by traffic congestion.
  • Checked exterior of vehicle for damage at end of shift; completed incident reports as needed.
  • Responded appropriately to emergency situations such as medical emergencies or passenger disputes.
  • Ensured safety of passengers by adhering to all applicable rules and regulations, including proper use of seatbelts.
  • Adhered strictly to time schedules while operating vehicles along designated routes.
  • Reported incidents involving passengers or accidents to management immediately upon occurrence.
  • Maintained a clean and orderly interior of the bus by collecting trash or debris left behind by passengers.
  • Collected fares using electronic fare collection systems or other methods as required.
  • Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
  • Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
  • Assisted in loading and unloading wheelchairs, strollers, luggage, packages. onto the bus.
  • Performed pre-trip inspection and mechanical checks before scheduled run.

Auto Glass Manager

Thompson Auto Glass
Brockton, MA
03.2023 - 10.2023
  • Conducted regular safety meetings with staff members to review safety protocols and procedures.
  • Maintained up-to-date knowledge of industry trends and best practices in order to identify opportunities for improvement.
  • Developed and maintained strong relationships with customers, vendors, and insurance companies.
  • Resolved any customer complaints or issues quickly and efficiently.
  • Managed the scheduling of appointments for installation services ensuring timely completion of jobs.
  • Worked closely with other departments to ensure smooth operations across teams.
  • Implemented new processes or systems that improved efficiency within the shop.
  • Assisted in ordering parts when necessary to complete repairs or installations.
  • Maintained high standards of cleanliness in the shop environment at all times.
  • Provided leadership and guidance to a team of 8 auto glass installers.
  • Performed regular quality assurance checks on completed installations to ensure customer satisfaction.
  • Trained new employees in safety procedures, installation techniques, equipment use, and company policies and procedures.
  • Ensured proper installation techniques were followed in accordance with company standards.
  • Supervised staff performance including providing feedback on areas of improvement as needed.
  • Monitored daily production levels to ensure efficient workflow throughout the shop.
  • Removed broken or damaged glass windshields using hand tools and established methods.
  • Obtained windshields or windows for specific automobile makes and models from stock, examining pieces for defects prior to installation.
  • Researched and ordered exact items when replacing mirrors and related parts.

Auto Glass Technician

Allstate Auto Glass
Holbrook , MA
04.2021 - 02.2023
  • Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
  • Followed strict safety protocols while on job sites at all times.
  • Tested newly installed windows for functionality and security.
  • Replaced side mirrors, rearview mirrors, sunroofs, vent windows, quarter glasses as requested.
  • Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
  • Provided customer service by answering questions about services offered and estimated times for completion of work.
  • Adhered to OSHA regulations related to handling hazardous materials used during repairs and replacements.
  • Demonstrated safe use of hand tools when removing old windshields and windows from vehicles.
  • Repaired and installed different types of automobile glass in various makes and models.
  • Discussed products, services and accessories with clients.
  • Installed, repaired and replaced safety glass and backglass heating elements on vehicles and equipment.
  • Removed broken or damaged glass windshields using hand tools and established methods.

Auto Glass Technician

Safelite Auto Glass
Norwood, MA
03.2011 - 03.2021
  • Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
  • Followed strict safety protocols while on job sites at all times.
  • Tested newly installed windows for functionality and security.
  • Replaced side mirrors, rearview mirrors, sunroofs, vent windows, quarter glasses as requested.
  • Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
  • Provided customer service by answering questions about services offered and estimated times for completion of work.
  • Adhered to OSHA regulations related to handling hazardous materials used during repairs and replacements.
  • Demonstrated safe use of hand tools when removing old windshields and windows from vehicles.
  • Repaired and installed different types of automobile glass in various makes and models.
  • Discussed products, services and accessories with clients.
  • Set up and updated customer accounts and closed out service tickets after job completion.
  • Maintained neat, clean and safe work areas.
  • Installed, repaired and replaced safety glass and backglass heating elements on vehicles and equipment.
  • Removed broken or damaged glass windshields using hand tools and established methods.

Auto Glass Technician

J.N. Phillips Auto Glass
Boston, MA
03.2009 - 02.2011
  • Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
  • Followed strict safety protocols while on job sites at all times.
  • Tested newly installed windows for functionality and security.
  • Replaced side mirrors, rearview mirrors, sunroofs, vent windows, quarter glasses as requested.
  • Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
  • Provided customer service by answering questions about services offered and estimated times for completion of work.
  • Adhered to OSHA regulations related to handling hazardous materials used during repairs and replacements.
  • Demonstrated safe use of hand tools when removing old windshields and windows from vehicles.
  • Repaired and installed different types of automobile glass in various makes and models.
  • Discussed products, services and accessories with clients.
  • Maintained neat, clean and safe work areas.
  • Removed broken or damaged glass windshields using hand tools and established methods.

Auto Body Apprentice

Avenue Auto Body
Boston, MA
12.2008 - 03.2009
  • Filled dents with putty and sanded repaired areas for a smooth finish.
  • Cleaned vehicle exteriors with solvents before applying primer or paint coats.
  • Assisted in the installation of new body parts, bumpers, doors, windows, fenders and other components.
  • Operated sandblasting equipment to remove old paint from vehicle surfaces.
  • Maintained cleanliness of shop area by sweeping floors daily.
  • Sealed newly painted surfaces with protective clear coat finishes.
  • Utilized air compressors to tighten bolts during assembly process.
  • Organized and maintained work areas free of potential hazards.
  • Inspected automotive repairs to match paint and maintain body appearance.
  • Ensured smoothness of vehicle surfaces through sanding and buffing.
  • Maintained cleanliness and orderliness in the work area.
  • Followed safety procedures and used protective gear.

Professional Mover

Marathon Moving Company
Randolph, MA
01.2007 - 02.2008
  • Unloaded furniture from trucks at destination sites ensuring that each item was in the correct room according to customer instructions.
  • Carefully loaded furniture and boxes onto moving trucks using dollies, ramps, and other equipment as necessary.
  • Provided excellent customer service throughout the entire moving process from start to finish.
  • Reported any damages or broken items immediately to supervisor so they could be properly documented or addressed if necessary.
  • Set up beds, couches, chairs, tables. in designated rooms as requested by customers.
  • Inspected vehicles daily to ensure they were safe for use on the roadways including checking oil levels, tire pressure, lights, brakes.
  • Wrapped furniture in protective coverings before loading it onto truck.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Coordinated with team members to ensure smooth and efficient moving operations.
  • Adhered to all safety standards and protocols to prevent accidents and injuries.
  • Communicated with customers regarding moving needs and deadlines.
  • Communicated effectively with clients and team members to coordinate moving plans.
  • Navigated routes efficiently, ensuring timely arrival at destinations.
  • Demonstrated flexibility, adapting to unexpected changes or challenges during moves.

Police Officer

City of Boston
Boston, MA
03.1995 - 01.2007
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Developed positive relationships with members of the community through outreach programs.
  • Advised citizens on safety precautions and preventive measures against crime.
  • Prepared detailed reports on incidents and arrests made.
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Counseled victims of domestic violence regarding available resources and legal options.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Maintained order during civil disturbances or protests.
  • Responded to emergency calls for service and provided assistance as needed.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Performed searches for missing persons using a variety of investigative methods.
  • Conducted traffic stops in accordance with departmental protocol.
  • Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
  • Responded promptly to activated alarms for fires and burglaries.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Directed traffic at high-volume special events for public safety and order.
  • Pursued fleeing suspects on foot and in varying terrain.
  • Served criminal warrants and subpoenas to suspects in public and private locations.
  • Executed law enforcement patrol functions in assigned locations for extended periods of time.
  • Issued traffic tickets and wrote incident reports according to commissioner specifications.
  • Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
  • Interviewed witnesses and victims to determine critical details relevant to each case.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Wrote detailed arrest and accident reports.
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
  • Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.

Auto Glass Technician

Ace Auto and Plate Glass
Boston, MA
10.1992 - 03.1995
  • Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
  • Provided customer service by answering questions about services offered and estimated times for completion of work.
  • Adhered to OSHA regulations related to handling hazardous materials used during repairs and replacements.
  • Demonstrated safe use of hand tools when removing old windshields and windows from vehicles.

Marine Corps Recruit

United States Marine Corps
Kaneohe Bay, HI
10.1988 - 10.1992
  • Engaged in problem solving discussions with peers for mission success.
  • Mentored junior Marines on professional development topics.
  • Ensured compliance with Marine Corps regulations and standards.
  • Participated in daily inspections to ensure uniformity and cleanliness.
  • Assisted in the instruction of basic military knowledge and skills to new recruits.
  • Performed close order drill movements in formation.
  • Inspected barracks areas for orderliness and cleanliness.
  • Conducted physical training exercises to maintain optimal fitness levels.
  • Set up combat positions and deployed forward weaponry in support of overall combat mission.
  • Engaged targets during different types of combat situations following precise orders from commanders.
  • Destroyed enemy positions to eliminate threats from troops, artillery and long-range missile systems.
  • Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
  • Cleaned and maintained weaponry following official procedures for optimum reliability.
  • Kept vehicles and critical equipment in peak operating condition with consistent upkeep.
  • Maintained peak physical condition to stay ready for challenging missions.

Education

Did Not Graduate - Criminal Justice

Western New England University
Springfield, MA
09-1999

Did Not Graduate - History

Framingham State University
Framingham, MA
09-1992

High School Diploma -

Boston Latin School
Boston, MA
06-1988

Skills

  • Excellent Communication
  • Organizational Skills
  • Professionalism
  • Problem-solving aptitude
  • Professional Demeanor
  • Self Motivation
  • Continuous Improvement
  • Customer Service

Languages

Spanish
Professional

References

References available upon request.

Timeline

Transit Bus Operator

M.B.T.A.
10.2023 - Current

Auto Glass Manager

Thompson Auto Glass
03.2023 - 10.2023

Auto Glass Technician

Allstate Auto Glass
04.2021 - 02.2023

Auto Glass Technician

Safelite Auto Glass
03.2011 - 03.2021

Auto Glass Technician

J.N. Phillips Auto Glass
03.2009 - 02.2011

Auto Body Apprentice

Avenue Auto Body
12.2008 - 03.2009

Professional Mover

Marathon Moving Company
01.2007 - 02.2008

Police Officer

City of Boston
03.1995 - 01.2007

Auto Glass Technician

Ace Auto and Plate Glass
10.1992 - 03.1995

Marine Corps Recruit

United States Marine Corps
10.1988 - 10.1992

Did Not Graduate - Criminal Justice

Western New England University

Did Not Graduate - History

Framingham State University

High School Diploma -

Boston Latin School

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Edgardo Rodriguez