Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edgar Gabriel Parada

Houston,TX

Summary

Dedicated Technical Support Representative and Graphic Designer with over 5 years of experience in customer service, IT support, and creative design. Currently working in a Member Services role, where I continue to strengthen my communication and problem-solving skills while pursuing a return to the IT field. Proficient in Adobe Creative Suite, Microsoft Office Suite, and various coding platforms, with a proven ability to resolve technical issues, support end users, and create high quality visual concepts.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Contract Customer Service Representative

United Healthcare
Remote
05.2024 - Current
  • Assisted members with issues related to health plans, billing, and services, ensuring that all their questions were answered.
  • Maintained a calm and empathetic approach during high-volume calls, helping to create a consistently positive experience for members.
  • Consistently met or exceeded performance targets while maintaining a focus on connecting with members.

Contract Product Support Specialist

TurboTax
Remote
12.2023 - 05.2024
  • Provided friendly and efficient support for software users by resolving technical issues and explaining features in simple terms.
  • Worked closely with technical teams to escalate and resolve more complex cases quickly.
  • Guided customers through platform features and tools, improving user satisfaction and confidence.

Helpdesk and Graphics Specialist

Royal Prestige
Houston, Texas
05.2020 - 12.2023
  • Provided daily IT support to staff across departments, troubleshooting hardware, software, and connectivity issues to minimize downtime.
  • Played a key role in creating persuasive marketing materials and professional graphics for internal office use.
  • Assisted with the setup, configuration, and maintenance of computer systems, networks, and peripheral devices.

IT Support Technician

Syracuse University IT Services
Syracuse, New York
09.2019 - 05.2020
  • Provided IT support for faculty, staff, and students, helping resolve issues related to systems, software, and hardware.
  • Installed and kept lab computers and equipment up to date to support a smooth learning environment.
  • Managed device check-in/check-out processes, keeping technology resources organized and available as needed.

Education

Some College (No Degree) - 2017-2020

Syracuse University
Syracuse, NY

Skills

  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail
  • Microsoft Office Suite
  • Adobe Creative Suite
  • Technical troubleshooting

Certification

  • Comptia A+ Core 1 Passed, Core 2 Scheduled for August 16th, 2025

Languages

English           Fluent

Spanish          Fluent

Timeline

Contract Customer Service Representative

United Healthcare
05.2024 - Current

Contract Product Support Specialist

TurboTax
12.2023 - 05.2024

Helpdesk and Graphics Specialist

Royal Prestige
05.2020 - 12.2023

IT Support Technician

Syracuse University IT Services
09.2019 - 05.2020

Some College (No Degree) - 2017-2020

Syracuse University

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