Edgar Issac Velez Mercado
Quality Analyst And Project Cordinator
Antioch,CA
Summary
Versatile Quality Auditor or Project Coordinator with background in Product Data Operations. Highly skilled at communicating with colleagues, vendors or customers. Excellent organization and monitoring skills that lead to achieving key milestones. Enthusiastic and always devoted to provide the best quality of work.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Quality Auditor/Project Coordinator
PROUnlimited @ Meta
Sunnyvale, CA
10.2020 - Current
- Coordinate with Product and Projects Managers along with vendors to deliver high quality data for AI training.
- Collect feedback and articulate suggestions to enhance tooling with Product Engineers.
- Delegate project-focus, maximize resources to reach metric standards and meet project deadlines. Overlook four different vendors with over 200 team members in both Spanish and English languages.
- Created and improved guidelines for different ad hoc projects as well as training material for vendors. Guidelines improved increased quality of data., guidelines created decreased average handling time by 30 seconds per job.
- Spot check quality of data submitted by vendors, answer gray area questions and lead calibration meetings.
Content Analyst
PROUnlimited @ Meta
Mountainview, CA
01.2019 - 08.2020
- Reviewed content and labeled according to implementation standards for AI training model. Reviewed over 250 group pages per day in search of violating content.
- Analyzed data and gather insights for Strategy and Operations managers to enhance AI model. Attended weekly meetings to discuss insights.
- Collaborated with policy team to draft more complex policies that covered gray-area concerns.
Sr.Mobil Expert/Sales Lead Concord
T-Mobile, trough Amtel LLC
Pleasant Hill, CA
02.2015 - 02.2019
- Lead team into hitting monthly goals to maximize commission payout.
- Generate foot traffic by making daily phone calls to potential customers.
- Handled and disposed of confidential information according to company standards
- Managed incoming and outgoing shipments of inventory.
Education
A.S - Mathematics
Berkeley City College
01.2020 - Current
A.A - Communication studies
Diablo Valley College
06.2013 - 08.2017
Skills
Project Management applications
undefinedAccomplishments
- Top salesman for nine consecutive months at T-mobile with an average monthly sales of 35k, recognized by district manager and corporate members.
- Led sales team to be recognized as top performing store for five consecutive months. Leading the district by over 15% in gross sales.
- Supervised four different offshore vendors into transcribing over one million utterances for machine learning and surpassed end-of-year goal.
- Created a set of guidelines that were adopted by Product Managers and are still used to train AI models.
- Promoted as Quality Analyst Lead after surpassing and overachieving expectations from original hired role.
Timeline
Quality Auditor/Project Coordinator
PROUnlimited @ Meta
10.2020 - Current
A.S - Mathematics
Berkeley City College
01.2020 - Current
Content Analyst
PROUnlimited @ Meta
01.2019 - 08.2020
Sr.Mobil Expert/Sales Lead Concord
T-Mobile, trough Amtel LLC
02.2015 - 02.2019
A.A - Communication studies
Diablo Valley College
06.2013 - 08.2017
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