Keishlainy Ruiz
Lowell,Ma
Summary
Dynamic Shift Leader with proven abilities in team leadership, cash handling, and problem-solving. Successfully trained new staff, ensuring operational efficiency and heightened customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Leader
Five Guys Burgers
Chelmsford, MA
10.2024 - 01.2026
- Assisted in training new staff on operational procedures and customer service standards.
- Maintained a clean and organized dining area for improved guest experience.
- Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in higher customer satisfaction ratings.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously without compromising attention to detail or customer satisfaction.
- Assisted in preparing food items for efficient serving and reduced wait times.
- Trained new team members on procedures and customer service expectations to enhance performance.
- Supervised daily operations, ensuring compliance with food safety standards and company policies.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Ensured adherence to brand standards within diverse responsibilities including food preparation and serving processes.
Cashier
Eluis Hole in the Wall
Lowell, MA
04.2022 - 08.2024
- Managed cash register operations, ensuring accurate cash handling and balance.
- Maintained cleanliness and organization of checkout areas for optimal efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
Education
High School Diploma -
Lowell High School
Lowell, MASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Five Guys Burgers
10.2024 - 01.2026
Cashier
Eluis Hole in the Wall
04.2022 - 08.2024
High School Diploma -
Lowell High School