Edgar Lugo Nieves
St. Petersburg,FL
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability, customer service and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
11
11
years of professional experience
Work History
Sales Manager
Adsify.co
Saint Petersburg, FL
01.2024 - Current
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Operations Manager
United Rentals
Tampa, FL
04.2021 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
Personal Brand Owner
edgaremilio.com
Tampa, FL
01.2014 - Current
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Managed multiple projects while meeting tight deadlines.
- Developed and delivered public speaking presentations to large and small audiences.
- Negotiated contracts with third party vendors providing services related to the organization's ecommerce platform.
- Provided technical advice and support to customers regarding the use online platform and physical products.
Director of Operations
WDIA
Orlando, FL
02.2019 - 04.2021
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
Education
High School Diploma -
Asunción Rodríguez De Sala´´
Puerto Rico08-2012
Skills
- Big-picture Planning
- Client Relationship Management
- Workflow Optimization
- Customer Service
- Marketing
- Software Competency
Affiliations
- Trading & Analyzing Financial Markets
- Writing (4 Books Self Published)
- Content Creation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- 1# Best Seller on Amazon during first week
- Personal Brand (+250K followers total)
References
References available upon request.
Timeline
Sales Manager
Adsify.co
01.2024 - Current
Operations Manager
United Rentals
04.2021 - Current
Director of Operations
WDIA
02.2019 - 04.2021
Personal Brand Owner
edgaremilio.com
01.2014 - Current
High School Diploma -
Asunción Rodríguez De Sala´´
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