Diligent program support professional well-versed in evaluating behavioral and physical needs of mental health and/or substance abuse clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Competent mental health practitioner, knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
NEW BEGINNINGS BEHAVIORAL HOME INC.
02.2021 - Current
Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Facilitated on-site activities, support groups and outings for clients.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Conducted client rounds to check on residents.
Prepared and submitted daily [Type] reports to management.
Performed client intake procedures according to internal standards for new admissions.
Searched resident belongings prior to and during stays.
Completed documentation for every incident and forwarded to correct personnel for review.
Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Treated clients and families with respect and dignity.
Took and monitored vital signs, administered medications and managed patient behavior.
Assisted and counseled a minimum of 6 patients daily.
Counseled and mentored clients on substance use and life choices.
Charted on each patient daily.
Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
HOUSE MANAGER
ANGEL PARADISE BEHAVIORAL HOME
07.2017 - 12.2021
Supervised residents preparing meals and handling chores and provided constructive feedback.
Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Managed day-to-day operation of home to comply with regulations and agency standards.
Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
Planned special events such as parties or family gatherings with attention to detail and organization.
Facilitated communication between family members regarding important updates or decisions related to the house manager role.
Caregiver/Residential House Manager
Twilight Heaven Assisted Living
07.2013 - 06.2017
Recognized and reported abnormalities or changes in patients' health status to case manager.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Documented residents' mental status, sleep and eating patterns in medical record books.
Maintained frequent supervision of residents unable to call for assistance.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Entertained, conversed and read aloud to keep patients mentally alert.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Provided quality care, encouraged independence and ensured all resident’s physical, social, cultural and intellectual well- being; assisted residents with any and all requests as needed.
Supervised and assisted with bathing, dressing, grooming, meals, ambulation and other tasks or activities.
Responded promptly to emergency calls and proceeded according to policy and procedure. Documented care provided to residents consistently and with necessary input to assure individual resident service plans were current and up to date.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assisted patients with self-administered medications.
Education
No Degree - Certified Nursing Assistant
American Red Cross
Huntsville, AL.
07.2010
Bachelor of Science - BS- Computer Science
Christ The King Collage
Calbayog City Philippines
03.1999
Bachelor of Science - Ecommerce ( Major In Marketing)
Far Eastern University
PHILIPPINES
03.1991
Skills
Substance Abuse Treatment
Microsoft Office
Behavior Observation
Interpersonal Skills Development
Patient Counseling
Critical Thinking & Problem Solving
Needs Assessment
Verbal and Written Communication
Attention to Detail
Adaptability and Flexibility
Crisis Management
Employee Training
Progress Documentation
Patient Admission
Patient Interviews
Mental Health Assessment
ADL support
Safety Management
Client Transportation
Inpatient Treatment
HIPAA Requirements
Encouragement and Motivation
Clinical Documentation
Decision Making
Medical Records Maintenance
Care Coordination
Medication Administration
Certification
CPR & FIRST AID
BHT - Behavior Health Technician- Certified
Medication Administration Management
Risk and Protective Factor for Individual Dealing with Substance Use
Addressing Suicidal Thought and Behaviors in Substance Abuse Treatment
Promotion of Residents Dignity, Independence, Self-Determination, Privacy ,Choice and Rights
Providing Support to Resident Training
Principles of Substance Abuse Prevention Training
Mental Health Awareness in the Workplace
Timeline
Behavioral Health Technician
NEW BEGINNINGS BEHAVIORAL HOME INC.
02.2021 - Current
HOUSE MANAGER
ANGEL PARADISE BEHAVIORAL HOME
07.2017 - 12.2021
Caregiver/Residential House Manager
Twilight Heaven Assisted Living
07.2013 - 06.2017
No Degree - Certified Nursing Assistant
American Red Cross
Bachelor of Science - BS- Computer Science
Christ The King Collage
Bachelor of Science - Ecommerce ( Major In Marketing)
Far Eastern University
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