Front Desk Agent/Concierge with over 9 years of experience in delivering high-quality customer service in bustling hospitality settings. Skilled in critical thinking, problem solving and multitasking, with a proven record of enhancing guest satisfaction through empathy and effective issue resolution. Proficient in using Hilton OnQ, PEP and microsoft software to manage guest interactions and reservations, with a focus on continuous improvement of service quality and guest experiences. Enjoys working closely with team members to deliver positive guest experience.