Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

ED GINDY ALEXIS

AVENTURA,USA

Summary

Experienced service industry professional with a decade years of delivering exceptional customer experiences. Skilled in multitasking, ensuring guest satisfaction, and demonstrating adaptability as a reliable team player. Strong communication skills and efficient issue resolution.

Overview

10
10
years of professional experience

Work History

Assistant Food and Beverage Manager

Jw Marriott Turnberry
01.2022 - 03.2023

As a assistant Manager at the Jw Marriott it was my duty to oversee daily operation, managing scheduling and ensure excellence customer service, handle guest complaints if any. we also manage the inventories. We've tried to train our servers and during pre-shift we talk about the wines and drinks, things that need them to upsell, or anything that can benefit their growth (critics) so our staff are more prepared for each service. we ensure that are goals are met when it comes to budgeting and revenue. It was my job to communicate clearly with the team about goals. I report to my general manager.

Server

Fisher Island
02.2020 - 01.2022
  • provided high Level five star Fine Dining

Server / Captain and trainer

The Setai Miami beach
12.2017 - 02.2020
  • Provided high level of five-star dining
  • Employee of the quarter 2 times and employee of the year 1 time.

Server

Ritz- Carlton Bal Harbour
09.2015 - 12.2017
  • Provided high level of five-star dining
  • Employee of the month 1 time

Co-owner

LoyaltyMG LLC.
08.2019 - 04.2023
  • LOYALTYMG offers the most impressive collection of new arrivals and clearance pieces. As the owner of the store, it is my job to make sure the customers' needs are taken care of, making sure all products are sent in a timely manner. Review all our expenses and our requisitions each first of each month, above all making sure it is a safe, happy, profitable environment for our employees

Server

Thompson Miami Beach transitioned to The Confidante
12.2012 - 09.2015
  • Employee of the year 1 time

Education

International Real Estate

FIU
05.2025

Business Management

Miami Dade College

Skills

  • Exceptional customer service
  • Decision-making
  • Strong work ethic
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Tableside etiquette
  • POS system expertise

Language

French Native or bilingual proficiency
Creole Native or Bilingual proficiency
English Proficiency
Spanish Receptive

Timeline

Assistant Food and Beverage Manager

Jw Marriott Turnberry
01.2022 - 03.2023

Server

Fisher Island
02.2020 - 01.2022

Co-owner

LoyaltyMG LLC.
08.2019 - 04.2023

Server / Captain and trainer

The Setai Miami beach
12.2017 - 02.2020

Server

Ritz- Carlton Bal Harbour
09.2015 - 12.2017

Server

Thompson Miami Beach transitioned to The Confidante
12.2012 - 09.2015

Business Management

Miami Dade College

International Real Estate

FIU
ED GINDY ALEXIS