Experienced service industry professional with a decade years of delivering exceptional customer experiences. Skilled in multitasking, ensuring guest satisfaction, and demonstrating adaptability as a reliable team player. Strong communication skills and efficient issue resolution.
As a assistant Manager at the Jw Marriott it was my duty to oversee daily operation, managing scheduling and ensure excellence customer service, handle guest complaints if any. we also manage the inventories. We've tried to train our servers and during pre-shift we talk about the wines and drinks, things that need them to upsell, or anything that can benefit their growth (critics) so our staff are more prepared for each service. we ensure that are goals are met when it comes to budgeting and revenue. It was my job to communicate clearly with the team about goals. I report to my general manager.