Edie Anderson
Lincoln,NE
Summary
Successful waitress and customer service assistant with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
Work History
Waitress
Way North Bar And Grill
2021.05 - 2023.08
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Childcare Director
Cooper YMCA
2023.02 - 2023.05
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Customer Service Assistant
Harvest Moon Pumpkin Patch
2018.09 - 2021.10
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Education
Associates - Early Childhood Development
Southeast Community College
Lincoln, NE08.2024
High School Diploma -
Oakland Craig Senior High School
Oakland, NE05.2021
Skills
- Customer Satisfaction
- Positive Reinforcement Methods
- Team Collaboration
- Complaint Resolution
Volunteer Work
- Assistant Dance Coach for Oakland-Craig High School
- Childcare supervisor at local churches
- Community Service to local VFW
Timeline
Childcare Director
Cooper YMCA
2023.02 - 2023.05
Waitress
Way North Bar And Grill
2021.05 - 2023.08
Customer Service Assistant
Harvest Moon Pumpkin Patch
2018.09 - 2021.10
Associates - Early Childhood Development
Southeast Community College
High School Diploma -
Oakland Craig Senior High School
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