Summary
Overview
Work History
Education
Skills
Timeline
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Edie Hart

Oscoda

Summary

Results-driven medical office administrator with a proven track record in streamlining workflows and enhancing patient satisfaction at Alcona Health Center. Expertise in HIPAA compliance and effective communication led to improved office efficiency while maintaining confidentiality. Recognized for delivering exceptional customer service, consistently ensuring high-quality patient care and robust administrative support.

Overview

2
2
years of professional experience

Work History

Clerical Support Staff

Alcona Health Center
Lincoln
07.2023 - Current
  • Entered insurance, demographics and health history into patient database.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Interviewed patients to complete case histories and intake forms.
  • Greeted and checked in patients, updating patient information in computer system.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Informed patients of financial responsibilities prior to rendering services.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Checked patients in and out for appointments and collected co-payments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered phones promptly and directed calls appropriately.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Scheduled and confirmed patient appointments and consultations.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Oscoda High School
Oscoda, MI
06-2008

Skills

  • Letter preparation
  • Medical office administration
  • Billing support
  • Patient scheduling
  • Account management
  • HIPAA guidelines
  • Record processing
  • Office administration
  • Electronic medical records
  • Insurance verifications
  • Patient callbacks
  • Mail management
  • Co-payment collection
  • Records maintenance
  • Front desk operations
  • Appointment management
  • Patient reception management
  • Medical records management
  • Petty cash management
  • Appointment scheduling
  • Records management
  • Telephone etiquette
  • Workflow optimization
  • Insurance claims
  • Paperwork coordination
  • EMR / EHR
  • Insurance verification
  • Medical billing
  • Documentation
  • Appointment setting
  • HIPAA compliance
  • Patient registration
  • Microsoft office
  • Payment collection
  • Patient relations
  • Medical terminology
  • Typing and filing
  • Medical charting
  • Medical billing and coding

Timeline

Clerical Support Staff

Alcona Health Center
07.2023 - Current

High School Diploma -

Oscoda High School

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Edie Hart