Detail-oriented, planning and organizational skills built during successful career. Customer service specialist with 15+ years of experience preforming leadership and administrative support functions to streamline daily operations within hospitality and restaurant environment. Skilled in phone/email correspondents, data entry and quality control. Highly motivated, professional experienced in utilizing interpersonal communication and problem solving skills to ensure positive customer experience.
Work History
Owner
Luigi's Italian Restaurant
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Evaluated suppliers to maintain cost controls and improve operations.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Founded and manage restaurant business, growing revenue to $1.2 million in first year.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Interacted well with customers to build connections and nurture relationships.
Manager
Bari's Pizza & Pasta
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Server
Bari's Pizza & Pasta
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.