Edie Maldonado
San Antonio,Texas
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my experience to add immediate value to an organization.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Caden Lane
Boerne, TX
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reply to all customer emails and chat questions.
- Respond to all Social Media comments
Customer Service Representative
San Antonio, Texas
03.2021 - 11.2021
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Review and verify official documents for government programs.
Customer Service Representative
CVS Caremark
San Antonio, Texas
08.2017 - 11.2020
- Provide assistance for customers with special billing requests
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Review insurance policy terms to determine whether a particular medication
- Check to ensure that appropriate changes were made to resolve customers' problems
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Is covered by insurance
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
Customer Service Representative
Citi Bank
San Antonio, Texas
11.2015 - 06.2017
- Assist customers by providing information and resolving their complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Solicit sales of new or additional services or products.
Customer Service Representative
Best Buy
San Antonio, Texas
10.2012 - 10.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Sort, count, and wrap currency and coins.
Education
High School Diploma -
Harlandale High School
Skills
- Organization
- Adaptability
- Problem Solving
- Communication
- RESUME DESIGNS
- Customer Account Management
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Inquiry Response
Timeline
Customer Service Representative
Caden Lane
01.2022 - Current
Customer Service Representative
03.2021 - 11.2021
Customer Service Representative
CVS Caremark
08.2017 - 11.2020
Customer Service Representative
Citi Bank
11.2015 - 06.2017
Customer Service Representative
Best Buy
10.2012 - 10.2015
High School Diploma -
Harlandale High School
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