Edie Norton
Aransas Pass,TX
Summary
Dynamic professional with extensive experience in customer service and office management, notably at Baker International Insurance Agency. Proven ability to enhance operational efficiency and achieve high customer satisfaction through effective communication and time management. Skilled in data entry and adept at resolving complex issues, contributing to a positive work environment.
Overview
5
5
years of professional experience
Work History
Office Assistant
Aransas Oaks RV Resort
08.2024 - Current
- Managed front desk operations, providing excellent customer service to guests.
- Organized reservations and maintained booking systems to ensure accuracy.
- Assisted with daily administrative tasks, enhancing office efficiency.
- Coordinated communication between staff and guests, fostering positive relationships.
- Processed payments and handled financial transactions with precision.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Park Manager
Air Capital RV Park
03.2023 - 05.2024
- Managed daily operations of park facilities, ensuring cleanliness and safety standards were met.
- Coordinated scheduling and training for seasonal staff to enhance visitor experience.
- Developed and implemented maintenance schedules for park equipment and amenities.
- Conducted regular inspections of park grounds to identify areas for improvement.
- Responded to visitor inquiries and resolved issues to maintain high customer satisfaction levels.
- Monitored budget expenditures, contributing to efficient resource allocation within the park management team.
- Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
- Streamlined daily operations with the development of comprehensive SOPs for all staff members.
- Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
- Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills.
Claims Adjuster
Baker International Insurance Agency
09.2021 - 03.2023
- Evaluated insurance claims to determine validity and appropriate settlement amounts.
- Collaborated with policyholders to gather necessary documentation and information for claim processing.
- Conducted thorough investigations into claims, utilizing industry-standard software for analysis and reporting.
- Assisted in implementing process improvements that enhanced workflow efficiency within the claims department.
- Maintained accurate records of claims status and resolutions in claims management systems.
- Communicated effectively with clients, ensuring clarity on claim processes and outcomes throughout resolution stages.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Worked there 20 years Ago and was recruited back to the company.
Workamper
Bluewater RV Park
04.2021 - 09.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Pre-Dental
Dallas Baptist University
Dallas, Texas, TXSkills
- Customer service
- Positive attitude
- Time management
- Data entry
Timeline
Office Assistant
Aransas Oaks RV Resort
08.2024 - Current
Park Manager
Air Capital RV Park
03.2023 - 05.2024
Claims Adjuster
Baker International Insurance Agency
09.2021 - 03.2023
Workamper
Bluewater RV Park
04.2021 - 09.2021
Pre-Dental
Dallas Baptist University