Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edigson Velez

Bay Shore,New York

Summary

Qualified [Supervisor] with solid background in managing valet parking operations efficiently. Proven track record in enhancing customer service and optimizing parking procedures. Demonstrated leadership through effective team management and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

Valet Parking Supervisor

City Parking
08.2020 - Current
  • Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
  • Increased revenue generation by implementing effective upselling strategies that promoted additional services offered by the establishment.
  • Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
  • Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
  • Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
  • Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
  • Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
  • Streamlined vehicle handover process for increased efficiency while still ensuring proper documentation was completed accurately every time.
  • Managed resource allocation effectively, including scheduling staff shifts and maintaining inventory of supplies and equipment.
  • Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
  • Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Answered guest's questions about property amenities and services.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Provided punctual, polite valet services to uphold professional standards.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Valet Parking Manager

Icon Parking Systems
12.2007 - 08.2020
  • Promoted a culture of teamwork and open communication within the department, boosting overall employee morale and job satisfaction levels.
  • Developed strong relationships with key clients, fostering long-term loyalty and repeat business opportunities.
  • Implemented strategies to enable team members to provide quality services to clients.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Trained service staff on latest policies and procedures.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Facilitated communication between team members, clients and families.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Collaborated with hotel management to ensure seamless guest experiences during special events and peak hours.
  • Aintained streamlined traffic flow during busy periods by effectively directing both pedestrian and vehicular traffic around the parking area.
  • Increased employee retention, providing comprehensive training programs for new hires.
  • Spearheaded efforts to obtain necessary permits and licenses for the operation of valet parking services at various locations.

Education

High School Diploma -

Long Island City Highschool
14-30 Broadway 2 Baywood & Brentwood
06.2007

Skills

  • Staff Training and Development
  • Vehicle Safety Knowledge
  • Incident Reporting
  • Task Delegation
  • Parking Space Optimization
  • Customer complaint handling
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking and Organization
  • Punctual and Reliable
  • Vehicle parking and retrieval
  • Team Collaboration
  • Valid Driver's License
  • Clean Driving Record
  • Safety Compliance

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Valet Parking Supervisor

City Parking
08.2020 - Current

Valet Parking Manager

Icon Parking Systems
12.2007 - 08.2020

High School Diploma -

Long Island City Highschool

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Edigson Velez