EDILBERTO GOMEZ
Spring,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Manager
OE&G Trucking LLC
06.2022 - Current
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated dispatching of 3 drivers to accomplish daily delivery requirements.
- Kept corporate departments and customers updated on critical shipments.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Regional Manager
Texas Home Medical
05.2019 - 06.2022
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 5 locations. Conroe, Pasadena, Austin, Dallas, and San Antonio.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Account Executive
Texas Home Medical
01.2017 - 05.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Attended networking events to build relationships and identify sales opportunities.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Trained clients on product features and updates to secure buy-in.
- Met and exceeded service level goals to achieve standards and expectations.
Customer Service Representative
Texas Home Medical
10.2015 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
Regional Operations Manager
Fashion Touch Cleaners
05.2012 - 09.2015
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
J. Frank Dobie High School
Houston, TX 08.1997 - 05.2001
Skills
- Domestic Freight Management
- Inventory Supplies
- Shipping and Receiving
- Safety Standards
- Supply Positioning
- Billing Systems
- Team Management
- Manage Storage Operations
- Profit and Loss Management
- Complaint Investigation and Resolution
- Warehouse Inspections
- Mentoring
- Policy and Procedure Adherence
Accomplishments
- Supervised team of 10 staff members.
- Achieved monthly quota through out the entire team by effectively helping.
Languages
Spanish
Native or Bilingual
Timeline
Logistics Manager
OE&G Trucking LLC
06.2022 - Current
Regional Manager
Texas Home Medical
05.2019 - 06.2022
Account Executive
Texas Home Medical
01.2017 - 05.2019
Customer Service Representative
Texas Home Medical
10.2015 - 12.2016
Regional Operations Manager
Fashion Touch Cleaners
05.2012 - 09.2015
High School Diploma -
J. Frank Dobie High School
08.1997 - 05.2001
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