Edilberto Gonzalez Chavez
Austin,TX
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and punctuality. Recognized for consistently achieving high passenger satisfaction through effective problem-solving and situational awareness. Skilled in cash handling and training, fostering team collaboration while maintaining attention to detail in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Uber Partner
Uber And Lyft
04.2019 - 10.2024
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Lead Teller
Wells Fargo
04.2016 - 03.2019
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Delivery Driver
Gattispizza
09.2015 - 03.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Night Baker
Texas Research Group
06.2014 - 09.2015
- Managed multiple concurrent projects through effective planning, organization, and execution of nightly baking tasks.
- Ensured customer satisfaction with freshly baked goods prepared for early morning sales.
- Streamlined preparation processes by prepping ingredients ahead of time while maintaining high standards for food quality.
- Aided in reducing waste through careful monitoring of ingredient usage and proper storage techniques.
- Assisted in training new employees on baking techniques, equipment usage, and safety protocols.
Cashier
Chipotle
06.2012 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Mechanical Engineering - Machine Design
Texas State University
San Marcos, TXSkills
- Team collaboration and leadership
- Versatile problem-solving
- Punctuality
- Cleanliness
- Situational awareness
- Flexibility
- Customer service
- Attention to detail
- Goal oriented
- Cash handling accuracy
- Training and development
- Honest and dependable
Languages
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Auto Repair/Restoration
Timeline
Uber Partner
Uber And Lyft
04.2019 - 10.2024
Lead Teller
Wells Fargo
04.2016 - 03.2019
Delivery Driver
Gattispizza
09.2015 - 03.2016
Night Baker
Texas Research Group
06.2014 - 09.2015
Cashier
Chipotle
06.2012 - 08.2014
Bachelor of Mechanical Engineering - Machine Design
Texas State University
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