Edilberto Perez
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at 24 Hour Fitness, adept in conflict resolution and critical thinking. Excelled in maintaining professionalism under pressure, significantly improving client relations. Skilled in data entry and active listening, consistently achieving high customer service standards without exceeding a 1% complaint rate.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
24 Hour Fitness
03.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Cashier
Goode Co. Kitchen And Cantina
04.2019 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED - GED
Accelerated Graduate Academy
Sugar Land, TX02.2023
Class A Barber - Barbering
Houston Barber School
Houston, TX02.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Documentation
Timeline
Customer Service Representative
24 Hour Fitness
03.2022 - 05.2024
Cashier
Goode Co. Kitchen And Cantina
04.2019 - 02.2022
GED - GED
Accelerated Graduate Academy
Class A Barber - Barbering
Houston Barber School
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