Summary
Overview
Work History
Education
Skills
Timeline
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Edilson Umana

Everett,MA

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to reclaim calm and professional in high stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

4
4
years of professional experience

Work History

Hostess/Cashier

Legal Sea Foods
10.2022 - 02.2024
  • Warmly greeted guest and escorted them to their table, while coordinating with servers waitstaff, and kitchen to ensure each guest is satisfied with their service
  • Swiftly addressed any customer concerns or complaints, escalating it to management when necessary
  • Managed any incoming calls
  • Manage takeout end to end, from logging and receive to processing and completing payment.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Sales Associate

HomeGoods
05.2021 - 07.2022
  • I was responsible for delivering a satisfying customer experience by engaging with all customers and maintaining a clean and organized store environment
  • Adhering to all operational, merchandise, and loss prevention standards
  • Accurately process and prepare merchandise for the sales floor while making it look presentable.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier/Customer Service

McDonald's
07.2020 - 06.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High school or equivalent -

Everett High School
06.2021

Skills

  • Positive attitude
  • Bilingual
  • Conflict Resolution
  • Adaptability
  • Customer service
  • Guest Engagement

Timeline

Hostess/Cashier

Legal Sea Foods
10.2022 - 02.2024

Sales Associate

HomeGoods
05.2021 - 07.2022

Cashier/Customer Service

McDonald's
07.2020 - 06.2021

High school or equivalent -

Everett High School

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Edilson Umana