EDINA CAUSEVIC
Phoenix,AZ
Summary
Dynamic and results-oriented sales management professional with a proven track record of leading and inspiring client-focused teams to achieve exceptional results. Recognized for a strong work ethic, influential leadership, and outstanding communication skills that foster collaboration and drive success. Extensive experience in training and coaching, combined with a passion for enhancing team performance and cultivating talent. Committed to delivering measurable business outcomes through strategic initiatives and a focus on continuous improvement.
Overview
17
17
years of professional experience
Work History
Financial Center Manager, Vice President
Bank of America
Scottsdale, AZ
05.2022 - Current
- Led team to enhance customer service standards, resulting in improved client satisfaction.
- Monitored and evaluated risk factors while maintaining rigorous compliance with established corporate policies and regulatory guidelines.
- Analyzed and improved operational procedures, resulting in increased efficiency and reduced transaction times.
- Managed risk assessment processes, proactively addressing potential issues to safeguard assets.
- Overcame challenging market conditions by adapting strategies, strengthening client relationships, and maintaining service excellence standards.
- Collaborated with senior leadership to develop and execute risk management protocols, significantly reducing operational risk and ensuring the organization maintained its competitive edge in the market.
- Utilized data analytics to identify trends and inform strategic initiatives, resulting in a more agile response to market changes and improved customer targeting.
Relationship Manager & Business Owner Specialist
Bank of America
01.2018 - 05.2022
- Client professional who specialized in building relationships with both consumer and small business owners to help them achieve their personal and small business priorities and goals. Recommending the appropriate solutions to achieve their financial goals.
- Client professional who takes pride in providing the clients with the best care possible, while fostering relationships to fully understand the life priorities and recommending solutions that best fit their needs and helping achieve their financial goals.
Assistant Manager Patient Coordinator
Aspen Dental
11.2012 - 01.2018
- Managed front office operations by ensuring patients received appropriate treatment plans and financial product recommendations for effective dental treatment.
- Oversaw scheduling processes to optimize team productivity. Led training initiatives for new hires to ensure effective onboarding. Conducted interviews to evaluate potential candidates for various roles. Managed supply orders to support departmental needs.
- Mentored and trained new staff on best practices in patient care and office protocols.
Front Office Manager
Massage Envy
01.2009 - 01.2012
- Front and back-office manager in charge of the front desk schedule and therapists’ schedule. Managed ordering supplies and inventory, hiring new associates for the front desk, therapists, and estheticians.
- Conducted yearly reviews and raises with employees, trained new hires, and held one-on-one on connects when it came to coaching and training associates for new roles.
Education
Dental Assistant Diploma -
Bryman School of AZ
01.2012
High School Diploma - undefined
Barry Goldwater High School
01.2009
Skills
- Team development
- Sales initiatives
- Operations oversight
- Quality controls
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Financial Center Manager, Vice President
Bank of America
05.2022 - Current
Relationship Manager & Business Owner Specialist
Bank of America
01.2018 - 05.2022
Assistant Manager Patient Coordinator
Aspen Dental
11.2012 - 01.2018
Front Office Manager
Massage Envy
01.2009 - 01.2012
High School Diploma - undefined
Barry Goldwater High School
Dental Assistant Diploma -
Bryman School of AZ