Edina Handanovic
Chicago,IL
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Host
Peninsula Hotel Chicago
Chicago, IL
04.2023 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Performed light administrative duties such as filing documents and taking messages.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Server
Robert's Pizza and Dough Co.
Chicago, IL
06.2021 - 02.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server
Valley Lodge Tavern
Wilmette, IL
08.2020 - 05.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Gyu-Kaku Japanese BBQ
Chicago, IL
08.2018 - 03.2021
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Customer Service Associate
The Home Depot
Chicago, IL
04.2016 - 08.2018
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed sales transactions to prevent long customer wait times.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
Grocery Store Cashier
Devon Market
Chicago, IL
06.2015 - 01.2016
- Offered customers carry-out service at completion of transaction.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Managed cash register operations using POS system and processed sales and returns.
- Notified management of customer or employee accidents.
- Pulled items from stock using lift equipment and added to shelves or bins.
Education
High School Diploma -
Lake View High School
Chicago 06.2015
Skills
- High-Volume Dining
- High Energy and Stamina
- Team Player
- Relationship Building
- Service-Oriented
- Warm and Friendly
- Verbal and Written Communication
- Cool Under Pressure
Languages
English
Native/ Bilingual
Slovak
Native/ Bilingual
Timeline
Host
Peninsula Hotel Chicago
04.2023 - Current
Server
Robert's Pizza and Dough Co.
06.2021 - 02.2023
Server
Valley Lodge Tavern
08.2020 - 05.2021
Server
Gyu-Kaku Japanese BBQ
08.2018 - 03.2021
Customer Service Associate
The Home Depot
04.2016 - 08.2018
Grocery Store Cashier
Devon Market
06.2015 - 01.2016
High School Diploma -
Lake View High School
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