Edina Mravac
Chicago,IL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Advocate Medical Group
12.2023 - Current
- Managed patient inquiries, providing accurate information and resolving issues efficiently.
- Coordinated appointment scheduling, ensuring optimal use of provider time and resources.
- Facilitated communication between patients and healthcare providers, enhancing overall service experience.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Caregiver
Auaf Home Care
10.2015 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Account Manager
BH Shipping Service/BH Bostel Net
06.2013 - 05.2023
- Worked at the dual company to ensure optimal productivity
- Worked to support sales teams and rise against competition
- Built long-term trusting relationships with clients to achieve ultimate client retention
- Provided customers with optimal customer service and excellent assistance at all times
- Effectively built and maintained long-lasting client relationships
- Effectively acted as a liaison between our Marketing and Sales teams
- Maintained and managed client relationships
- Assessed the work of competitors to best understand what our brand brings to the table in our industry.
Medical Receptionist
Northwest Medical and Urgent Care Center
11.2019 - 04.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Protected patients by observing strict HIPAA guidelines.
Account Manager
SOS Telecom
04.2009 - 06.2013
- Attended meetings at corporate headquarters, collaborating with industry members and sharing points of view and ideas
- Managed services solutions with an emphasis on customer satisfaction
- Brought forth a clean record of meeting monthly sales quotas
- Facilitated and supported sales initiatives
- Worked cross-functionally with the hire team and sales strategists.
Regional Sales Manager
Crescent Processing
12.2006 - 03.2009
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Maximized sales opportunities, and increased customer retention rates
- Continually exceeded regional sales goals
- Successfully managed a sales team to meet and achieve sales goals
- Led sales department with highest quarterly sales for two consecutive years.
Education
Diploma -
Esad Midzic-Prijedor
Prijedor- Bosnia and HerzegovinaSkills
- Analytical Thinking Skills
- Excellent Customer Service Skills
- Problem Solving Skills
- Multitasking Skills
- Time Management Skills
- Medical terminology
- Office administration
- Data entry proficiency
- HIPAA compliance
- Insurance verification
Languages
Bosnian
Native/ Bilingual
Croatian
Full Professional
Serbian
Full Professional
Turkish
Elementary
Timeline
Patient Service Representative
Advocate Medical Group
12.2023 - Current
Medical Receptionist
Northwest Medical and Urgent Care Center
11.2019 - 04.2022
Caregiver
Auaf Home Care
10.2015 - Current
Account Manager
BH Shipping Service/BH Bostel Net
06.2013 - 05.2023
Account Manager
SOS Telecom
04.2009 - 06.2013
Regional Sales Manager
Crescent Processing
12.2006 - 03.2009
Diploma -
Esad Midzic-Prijedor