Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edinson Flores

New York,NY

Summary

With a proven track record at Community Food & Juice, I excel in anticipating customer needs and managing time efficiently. Renowned for building strong relationships and providing exceptional customer service, I adeptly handle complaints and collaborate effectively with teams. My expertise in inventory management and ability to work well with staff underscore my comprehensive skill set.

Overview

3
3
years of professional experience

Work History

Captain Waiter

Community Food & Juice
04.2024 - Current

My duties include:

- Greeting and welcoming guests, thanking them when they leave, and addressing any complaints or requests.
-Explaining menu items, making recommendations, and answering questions about ingredients.
-Serving food and drinks to guests, and ensuring they are delivered on time.
- Training and mentoring new staff, and overseeing the work of servers and bussers.
-Managing the inventory of food, beverages, and supplies.
-Handling daily team member relations, and encouraging problem-solving.
-Maintaining a safe and sanitary work environment.
-Speaking with guests and staff using clear and professional language.
-Taking orders accurately and communicate with kitchen staff to help process them.
-Collecting payment from customers and providing receipts.

Server

The Hudson, Restaurant
06.2021 - 09.2024

-Greeting customers, being friendly and making them feel welcome.

-Taking orders from the customers, being knowledgeable about the menu and communicating well with them to meet their needs.

-Serving food and drinks to customers.

Working in a team with other members of the front-of-house team.

Manager on Duty/ Server

Terravita Restaurant
06.2022 - 04.2024

-Delegating tasks, scheduling staff, and evaluating performance.
-Ordering repairs and updates, and ensuring employees follow safety procedures.
-Communicating with clients: Handling customer inquiries, complaints, and feedback.
-Tracking expenses, controlling costs, and identifying areas for improvement.
-Communicating performance and operational progress to leadership.
-Providing training: Developing training to keep staff updated on best practices.

Education

Bachelor of Arts - Sociology

City College of New York
New York, NY
05-2025

Skills

  • The ability to anticipate customer needs, make recommendations, and handle complaints professionally
  • The ability to interact with customers and work well with other staff members
  • The ability to find solutions that work for both the customer and the restaurant
  • The ability to build relationships, collaborate with others, and provide feedback
  • The ability to pay close attention to details
  • The ability to manage your time effectively

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Captain Waiter

Community Food & Juice
04.2024 - Current

Manager on Duty/ Server

Terravita Restaurant
06.2022 - 04.2024

Server

The Hudson, Restaurant
06.2021 - 09.2024

Bachelor of Arts - Sociology

City College of New York
Edinson Flores