Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EDINSON RAMIREZ

Tamarac,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Assistant

BlueStar Inc.
09.2023 - Current
  • Streamlined sales processes with efficient data entry and management of client information in the CRM system.
  • Improved proposal development process by creating templates, gathering pertinent information, and facilitating communication between departments.
  • Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.

Apple Specialist

Apple
09.2021 - 09.2023
  • Assist Potential customers with technological solutions and recommendations
  • Exceed customer Expectations to technology innovations in regards to Apple platforms
  • Provide customers with exceptional customer service experience with current and potential customers with expert consultations on apple products and services.
  • Developed strong relationships with clientele through attentive listening skills, understanding their unique requirements before suggesting suitable solutions for their technology needs.

Customer Loyalty Representative

AT&T
12.2019 - 09.2020
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken
  • Assisted customers with their mobile accounts and billing information
  • Continuously met or exceeded daily service quality and performance scores
  • Engaged with customers to understand and resolve issues and answer product questions.

Mobile Sales Consultant

Best Buy
11.2015 - 01.2019
  • Used cross-selling methods to encourage customers to purchase accessories and warranties
  • Dedicated and friendly individuals committed to working hard and assisting customers with finding the right mobile solutions for their needs.
  • Increased customer satisfaction by providing personalized mobile solutions and tailored recommendations.

Customer Service

Best Buy
05.2018 - 09.2018
  • Provided stellar customer service by making customers top priority and communicating
  • Resolved customer issues by listening to concerns and developing solutions in situations
  • Provided effective and timely account support in handling inbound customer requests

Education

Bachelor of Business Administration - Marketing

Florida Atlantic University
Boca Raton, FL
06.2025

Associates Of Arts Degree -

Broward College
Davie, FL
06.2018

Skills

  • Product Management and Pricing
  • Inside and Outside Sales
  • Office Support
  • Administrative Management

Certification

Associates of Arts Degree, Fort Lauderdale FL, Broward College May 2018 Accounting Technical Specialists, Fort Lauderdale FL, Broward College May 2017

Timeline

Sales Assistant

BlueStar Inc.
09.2023 - Current

Apple Specialist

Apple
09.2021 - 09.2023

Customer Loyalty Representative

AT&T
12.2019 - 09.2020

Customer Service

Best Buy
05.2018 - 09.2018

Mobile Sales Consultant

Best Buy
11.2015 - 01.2019

Bachelor of Business Administration - Marketing

Florida Atlantic University

Associates Of Arts Degree -

Broward College

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EDINSON RAMIREZ