EDIOLA REKAJ
Philadelphia
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lab Technician
- Cleaned laboratory equipment, such as glassware, metal instruments, sinks, tables, and test panels, using solvents, brushes, and rags.
- Mixed water and detergents or acids in a container to prepare a cleaning solution according to specifications.
- Washed, rinsed, and dried glassware and instruments, using water ξ Fill tubes and bottles with specified solutions and applied identification labels.
- Arranged specimens and samples on trays to be placed in the furnace, hotplate, and to burners.Tended still that supplies laboratory with distilled water.
- Maintained inventory reports and logs.
- Weight the high grade gold, silver, platinum etc.
Housekeeper
Radisson hotel
- Dusted or wiped furniture, wall hangings, and fixtures.
- Cleaned metal and glass surfaces.
- Emptied trash receptacles and ashtrays, and transported trash or waste to the disposal area.
- Made beds, changed linens and collected used or soiled laundry for washing.
- Sanitized kitchen or food preparation areas and bathrooms.
Cashier
Kmart
01.2007
- Entered price of items in cash register, accepted payments, and gave change and receiptsξ Processed check, credit, or debit card payments and completed transactions ξ Cleaned around the store.
Patient Service Manager
AVI Foodsystems
04.2025 - Current
- Coordinated patient services operations to enhance service delivery and efficiency.
- Implemented process improvements that streamlined patient intake procedures.
- Managed scheduling and staffing to ensure optimal patient care coverage.
- Trained team members on best practices in patient interaction and service excellence.
- Developed training materials to support onboarding of new staff in patient services protocols.
- Resolved patient inquiries and concerns, fostering a positive experience and satisfaction.
- Monitored service quality metrics to identify areas for improvement in patient care processes.
- Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
- Resolved customer complaints in professional and timely manner.
Kitchen Supervisor
Holy Redeemer Lafayette
01.2023 - Current
- Supervise and manage kitchen staff, including hiring, training, scheduling, and performance reviews
- Ensure all kitchen staff are properly trained and are following all food safety and sanitation guidelines
- Ensure kitchen operations run smoothly and efficiently
- Monitor and maintain adequate kitchen inventory levels
- Ensure that recipes and food preparation instructions are followed correctly
- Monitor food quality and presentation
- Ensure that all equipment is in good working order
- Maintain a clean and organized kitchen environment
- Assist in menu planning and development
Diet Clerk
Holy Redeemer Hospital
01.2023 - Current
- Reviewing nutritional needs and dietary data for individuals in a facility
- Preparing food items following the facility’s menu
- Tallying orders and ensuring guests or residents receive the correct quantity of food for their individual needs
- Inputting information about dietary changes
- Using a calculator or software program to determine dietary requirements for individual residents in a healthcare facility
- Making phone calls and receiving phone calls to ensure the dietary needs of each patient.
Food Service / Host
Holy Redeemer Hospital
01.2022 - 01.2023
- Taking food and beverage orders and accurately entering them into the ordering system
- Making menu item recommendations
- Communicating any food allergy or special nutrition needs to kitchen staff
- Ensuring all orders are filled quickly and accurately and that food is high quality
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
- Promptly addressing any customer service issues and referring to management if and when necessary
- Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
- Helped patients with menu selections using electronic ordering systems.
- Participated in training sessions to stay updated on hospital policies.
- Assisted in inventory management of dietary supplies.
- Maintained confidentiality of patient information.
- Escorted visitors to patient rooms or other hospital areas.
- Assisted patients in adjusting bed positions for meal times.
- Addressed any immediate patient needs or concerns.
- Assisted in restocking and organizing dietary supplies.
- Ensured all dietary requests were logged and followed up.
- Helped patients understand their meal schedules.
Home Care Assistant
Albania
01.2018 - 01.2022
- Assisting clients with care such as grooming, washing and maintaining personal hygiene standards
- Preparing and serving healthy, nutritious meals, taking into account any special dietary needs and personal preferences
- Identifying activities that would appeal to the patients and ensuring that they are suitably stimulated
- Preparing food and drinks for patients
- Contributing to a clean, well-organized and pleasant environment for all patients
- Performing light housekeeping duties
- Lifting, moving, positioning and transporting clients
- Providing social companionship
- Ensuring clients take their prescribed medication on time
- Assisting with physical therapy exercises
- Escorting clients to and from appointments
- Taking clients’ temperatures, pulse and weight
- Following care plans created by medical staff
- Running errands for clients or accompanying them on errands
- Reporting any changes in health or behavior
Food Service
Holy Redeemer Hospital St Joseph Manor
01.2014 - 01.2016
- Greeting and seating residents
- Taking food and beverage orders and accurately entering them into the ordering system
- Making menu item recommendations
- Communicating any food allergy or special nutrition needs to kitchen staff
- Ensuring all orders are filled quickly and accurately and that food is high quality
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
- Promptly addressing any customer service issues and referring to management if and when necessary
- Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
Education
Charles Carroll High
Philadelphia, PAGeneral Preparatory Courses
Community College of Philadelphia
Philadelphia, PA01.2008
General Equivalency Diploma (GED)
Lincoln High School
Philadelphia, PA01.2006
Medical Billing And Coding
Community College of Philadelphia
Philadelphia, PA05-2025
Skills
- Native speaker of Albanian; fluent in English
- Proficient with Microsoft Word, Excel, PowerPoint and Microsoft Outlook Can type 65 wpm
- Superb written and oral communication skills
- Hard working, results-oriented, disciplined, punctual and consistently meet deadlines Take initiative and excel at multitasking or in a fast-paced environment
- Quality control
- Attention to detail
- Positive attitude
- Sample preparation
- Laboratory safety protocols
- Laboratory techniques
- Chemical handling
- Work Planning and Prioritization
Accomplishments
- Supervised team of 20+ staff members.
Certification
ServSafe Food Safety Manager
Languages
English
Full Professional
Albanian
Native or Bilingual
Timeline
Patient Service Manager
AVI Foodsystems
04.2025 - Current
Kitchen Supervisor
Holy Redeemer Lafayette
01.2023 - Current
Diet Clerk
Holy Redeemer Hospital
01.2023 - Current
Food Service / Host
Holy Redeemer Hospital
01.2022 - 01.2023
Home Care Assistant
Albania
01.2018 - 01.2022
Food Service
Holy Redeemer Hospital St Joseph Manor
01.2014 - 01.2016
Cashier
Kmart
01.2007
Lab Technician
Housekeeper
Radisson hotel
General Preparatory Courses
Community College of Philadelphia
General Equivalency Diploma (GED)
Lincoln High School
Charles Carroll High
Medical Billing And Coding
Community College of Philadelphia
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA
ERNESTINE HOWARDERNESTINE HOWARD
Pharmacy Technician / Cashier at Rite Aid PharmacyPharmacy Technician / Cashier at Rite Aid Pharmacy