Edisa Becirevic
Utica
Summary
With over 12 years of experience at UCP, I have gained a deep understanding of various levels within the organization, including DSP, SRC, RM, PM, Director, QIDIP, AMAP, Training, and more. This extensive exposure has shaped me into an independent leader who is well-versed in all aspects of UCP. Eager to continue learning and growing while committed to imparting knowledge and nurturing others' development for the future of UCP. Recognizing the need to break out of my comfort zone, I believe this role provides the perfect opportunity to challenge myself. Aspiring to leverage my skills effectively, confident in excelling in the VP position at your esteemed UCP organization.
Overview
19
19
years of professional experience
Work History
Director
Upstate Caring Partner S
09.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
Program Manager 2
UPSTATE CEREBRAL PALSY
09.2011 - Current
- A Program Manager assists the people we support to promote independence to lead a self-directed life and contribute to the community
- A Program Manager acts as an advocate for the people we support by understanding and assisting to communicate their needs and desires objectively without personal bias
- Assist with activities of daily living as needed, and encourage attitudes and behaviors that enhance community inclusion by Role modeling appropriate social interactions
- A Program Manager may provide support to people at home, work, school, church, and other community places
- Follow all safety practices established by Upstate Cerebral Palsy
- Assist, support, direct and coach DSP staff and managers to work in conjunction with people we support to maintain a clean living environment (home, bedroom, kitchen, and living area), cook meals, complete grocery shopping, banking or any other activity of daily living or Independent Living Activity needed
- Pass medications as an AMAP according to OPWDD rules, regulations and agency policy and ensure the assigned AMAP passes medications following regulation and agency policy
- Program Managers not currently certified will be offered AMAP certification
- Ensure all habilitation plans, behavior support plans, dining plans, nursing services, individual protective oversight plans are completed within required timeframes and trained to all staff and staff can competently implement plans
- Ensure system is in place for completion of all necessary daily documentation (habilitation documentation, medical behavior notes, family contacts, behavior documentation, incident reports, employee injury reports, any additional documentation required by program and/or agency)
- Ensure documentation is present to support program billing for services
- Report any property damage to home, vehicles or the property and personal adaptive equipment of the people we support
- Ensure equipment is maintained: wheelchairs cleaned, walkers and other equipment used by the people we support
- Ensure agency vehicles are maintained/cleaned and filled with gas
- Ensure all program exits are clean and clear of obstacles and snow during winter months
- Manage and implement processes for staffing, time off, vacancies, overtime, budget, hiring
- Manage overall residential staffing plan
- Ensure the approved staffing plan is maintained including management of approved FTE's and master schedule
- Manage overtime to ensure budget is maintained and staff remain safe
- Work collaboratively with other Program Managers and Directors to address division staffing needs
- Provide oversight to the residence managers and DSPs to ensure the wants, needs (personal outcomes) are met
- This includes family contact, birthday/holiday celebration, and special outings
- Maintain open and transparent communication with staff
- Facilitate communication up to supervisor, down to staff and laterally to colleagues to support smooth program operation
- Ensure that the program has necessary program supplies, groceries, and other program items
- Provide oversight to Fire Safety by conducting fire drills
- Manage program operations
- Maintain required documentation
- Complete monthly recaps
- Complete weekly documentation checks
- Complete monthly notes and six-month service reviews for identified programs
- Conduct weekly management meetings
- Ensure recreational outings and activities are coordinated and scheduled in line with person centered plans
- Complete quality reviews
- Conduct staff meetings
- Complete monthly reports
- Complete staff evaluations
- Complete incident management/filing, RIAs, Change of Status
- Approve employee time and attendance
- Ensure Master Schedules remain up to date
- Train/attend and/or participate in required trainings
- Must stay current in required trainings/certifications
- Flexibility is required as staff meetings and training may be offered outside of your regular schedule
- Assimilate new employees to the program; Act as a mentor/trainer and ensure onsite training is provided and staff are competent and comfortable in their role
- Continue to support new employee to live the agency's culture, values and mission; develop staff skill set
- Work on shift side by side with staff
- Complete unannounced visits to all shifts
- Be a valued member of the team - establish a work environment that is based on honesty, integrity and respect
- Create positive communication between team members, and supervisors
- Support and maintain family/advocate relationships and with people we support
- Work cooperatively with all support departments i.e
- Payroll, Human Resources, Compliance, and Finance as well as with the treatment team including clinical disciplines (OT, PT, ST, etc.)
- Work to ensure satisfaction of services for people we support
- Incorporate the agency values (Excellence, Passion, Integrity, Respect, and Caring) into everything they do
Key Holder/Customer Service Representative
AJ WRIGHT
02.2006 - 05.2011
- Responsible for opening and closing a store
- Handling operational procedures, assisting cashiers, Providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized
- Counting money in the cash office, making deposits slips to the bank and preparing the money to be taken to the bank
- Working on ordering supplies and what the stores needs
Education
A.S. - general management
MOHAWK VALLEY COMMUNITY COLLEGE
utica, NY05.2011
Skills
- Very Organized
- Self starter
- Knowledgeable
- Easily trained
- Data analysis
- Computers
- Excel
- Spreadsheets
- System creation
- Attention to details
- Policy adherence
- Verbal and written communication
- Relationship building
- Decision-making
- Employee development
- Organizational development
- Strategies and goals
- Creativity and innovation
- Rules and regulations
- Multitasking and organization
- Leadership development
- Conflict resolution
- Visionary leadership
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director
Upstate Caring Partner S
09.2021 - Current
Program Manager 2
UPSTATE CEREBRAL PALSY
09.2011 - Current
Key Holder/Customer Service Representative
AJ WRIGHT
02.2006 - 05.2011
A.S. - general management
MOHAWK VALLEY COMMUNITY COLLEGE
Similar Profiles
Hkee LaHkee La
School Aide at Upstate Caring Partner(Upstate Cerebral Palsy)School Aide at Upstate Caring Partner(Upstate Cerebral Palsy)
Achol AjangAchol Ajang
Direction Care Specialist at Upstate Caring PartnerDirection Care Specialist at Upstate Caring Partner
Christy FarberChristy Farber
Residence Manager at Upstate Caring PartnersResidence Manager at Upstate Caring Partners
Ryan LynnRyan Lynn
Police Officer at Utica Police DepartmentPolice Officer at Utica Police Department
Ron ManzellaRon Manzella
Warehouse Group Leader at MBL USAWarehouse Group Leader at MBL USA