Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edisa Salihovic

Summary

Organized and dedicated Secretary with strong communication skills and multitasking with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Secretary

Michigan Health Care Professionals
11.2022 - 09.2023
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to patients.
  • Scheduled new patients, chemotherapy, blood infusions, CAT scans, ultrasounds, PET scans, MRI, Bone densities, Bone scans, and etc.
  • Prepped patient's chart for multiple doctors
  • Filled prescriptions for patients
  • Maintained daily report documents, memos, and invoices.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with hospitals, doctor offices and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Entered data into webcharts "patient's chart" and updated patient's contacts with information to keep records current.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Waitress

Olive Garden
02.2021 - 10.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Teacher's Assistant

Lobbestael Elementary
09.2021 - 09.2022
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported student learning objectives through personalized and small group assistance.
  • Organized and led practice, research and lab assignments.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.

Receptionist

Pain Management
06.2018 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Scheduled office meetings and client appointments for staff teams.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.

Education

Criminal Justice

Wayne State University
Detroit, MI
04.2026

High School Diploma -

L'anse Creuse High School
Macomb, MI
05.2022

Skills

  • Filing Experience
  • Multi-Line Phone Systems
  • very Strong Verbal and Written Communication
  • Good communication, customer service, and relationship-building skills
  • Preparing Charts
  • Time Management
  • Multitasking
  • Schedule Management
  • Data Verification
  • Accounts Payable and Accounts Receivable
  • Confidentiality Understanding
  • Keyboarding Skills
  • ICD-10 Coding

Languages

Bosnian
Native or Bilingual
French
Professional Working
Croatian
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Secretary

Michigan Health Care Professionals
11.2022 - 09.2023

Teacher's Assistant

Lobbestael Elementary
09.2021 - 09.2022

Waitress

Olive Garden
02.2021 - 10.2022

Receptionist

Pain Management
06.2018 - 12.2021

Criminal Justice

Wayne State University

High School Diploma -

L'anse Creuse High School
Edisa Salihovic