Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edison Gomez

Brooklyn,New York

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

Overview

Work History

Housekeeping Supervisor

The Wall Street Hotel
  • Direct and supervise staff in daily cleaning and maintenance tasks
  • Inspect rooms and common areas to maintain cleanliness
  • Monitor inventory of cleaning supplies and equipment
  • Respond to guest requests and concerns promptly and professionally.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Assistant Manager

The Hoxton, Williamsburg
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Housekeeper / Room Attendant

Hampton Inn Manhattan 35th Street
  • Cleaned designated public areas
  • Managed and restocked housekeeping supplies
  • Provided guest turn-down service when required
  • Conducted inspections of rooms to identify and report maintenance issues
  • Performed dusting, vacuuming, mopping, and window cleaning.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Lobby Attendant

Hampton Inn Manhattan-MSG
  • Greeted guests in a friendly manner
  • Reported maintenance issues
  • Assisted with special events and decorations to enhance the ambiance and guest experience.
  • Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
  • Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
  • Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
  • Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
  • Ensured timely restocking of essential lobby supplies such as newspapers, brochures, and refreshments for guest convenience.

Education

Major in Liberal Arts: Social Science & Humanities -

LaGuardia Community College
Long Island City, New York

Social Science & Humanities Diploma -

LaGuardia Community College
Long Island City, New York

High School Diploma -

Richmond Hill High School
Richmond Hill, New York

Skills

  • Housekeeping knowledge
  • Team Leadership
  • Multitasking Abilities
  • Guest Relations
  • Customer service-focused
  • Training and mentoring
  • Team motivation
  • Product and service knowledge

Timeline

Housekeeping Supervisor

The Wall Street Hotel

Assistant Manager

The Hoxton, Williamsburg

Housekeeper / Room Attendant

Hampton Inn Manhattan 35th Street

Lobby Attendant

Hampton Inn Manhattan-MSG

Major in Liberal Arts: Social Science & Humanities -

LaGuardia Community College

Social Science & Humanities Diploma -

LaGuardia Community College

High School Diploma -

Richmond Hill High School

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Edison Gomez