EDISONA HOXHA
High Point,NC
Summary
Dynamic General Manager with a proven track record at Olympia Family Restaurant, excelling in operations management and team leadership. Successfully enhanced customer satisfaction through strategic initiatives and effective problem resolution, resulting in increased loyalty. Skilled in employee scheduling and client relations, fostering a collaborative environment that drives profitability and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Olympia Family Restaurant
11.2021 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Manager
Pioneer Family Restaurant
07.2018 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Nurse Intern
Military Hospital
08.2016 - 07.2017
- Promoted a safe and clean environment, adhering to infection control policies and procedures at all times.
- Assisted in the administration of medications, ensuring accurate dosages for optimal patient outcomes.
- Served as an advocate for patients'' rights, ensuring that their needs were met in a timely manner.
- Developed trusting relationships with patients and families through empathetic communication and active listening.
- Assisted with successful completion of daily tasks such as bathing, dressing, feeding or assisting with ambulation for patients.
- Enhanced patient comfort by diligently monitoring vital signs and promptly addressing concerns.
- Delivered high-quality wound care, effectively reducing the risk of infection and promoting healing.
- Monitored patient vital signs and reported any changes to nursing staff.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Monitored and documented patient intake and output levels and reported concerns to care team.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated family members and caregivers on patient care instructions.
EMS Volunteer
EMT-Paramedic
02.2015 - 04.2016
- Provided supportive measures such as oxygen administration or splinting while awaiting the arrival of additional medical resources during mass casualty incidents.
- Participated in community outreach initiatives such as CPR classes or health fairs to promote public understanding of EMS services and responsibilities.
- Evaluated patients'' vital signs and provided appropriate interventions based on their specific needs and condition severity.
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and community partners.
- Supported event planning efforts for annual fundraisers benefiting local volunteer rescue squads.
- Enhanced emergency response capabilities through effective communication with dispatchers, first responders, and other EMS personnel.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Immobilized patient for placement on stretcher and ambulance transport.
- Educated public on emergency medical services.
Education
Associate of Science - STERILE PROCESSING TECHNICIAN
GREENSBORO COLLEGE
Greensboro, NC03-2025
Bachelor of Science - Nursing
ALDENT UNIVERSITY
TIRANA, ALBANIA07-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
- Inventory control
- Employee scheduling
- Client relations
- Customer retention
- Workflow planning
Certification
- ServSafe Food Handler's Certification
- NC Driver's License
- CPR/AED Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Certified Sterile Processing and Distribution Technician (CSPDT) - Certification Board for Sterile Processing and Distribution, Inc. (CBSPD).
Languages
Spanish
Professional Working
English
Professional Working
Albanian
Native or Bilingual
Italian
Limited Working
Timeline
General Manager
Olympia Family Restaurant
11.2021 - 03.2025
Manager
Pioneer Family Restaurant
07.2018 - 10.2021
Nurse Intern
Military Hospital
08.2016 - 07.2017
EMS Volunteer
EMT-Paramedic
02.2015 - 04.2016
Associate of Science - STERILE PROCESSING TECHNICIAN
GREENSBORO COLLEGE
Bachelor of Science - Nursing
ALDENT UNIVERSITY
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