Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Edita Pena

New Rochelle,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 5+ year history of success throughout my Enterprise Management Trainee program.

Overview

8
8
years of professional experience

Work History

Branch Manager

Enterprise Mobility
Greenwich, CT
11.2019 - Current
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed staff scheduling, hiring and training processes.
  • Reviewed rental applications to ensure accuracy and compliance with regulations.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Resolved escalated customer complaints in a timely manner.
  • Assisted other branches when needed during peak periods or special projects.
  • Organized professional development programs for employees at all levels of the organization.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Created and presented monthly reports to management on sales performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Intern

Dominican College
Orangeburg, NY
03.2017 - 12.2018
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
  • Developed presentations and organized events to promote products or services.
  • Managed customer inquiries through phone calls, emails, or other forms of communication.
  • Conducted workshops to inform parents and students of financial aid options available.
  • Advised students on how to best utilize campus resources such as tutoring centers, libraries, and counseling services.
  • Guided students in setting goals and achieving educational objectives.
  • Evaluated student needs and developed educational plans, fostering academic progress.

Retail Sales Associate

HomeGoods
New Rochelle, NY
08.2016 - 12.2018
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Processed returned merchandise according to company policies.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Summer Camp Counselor

Parks and Recreation Department
New Rochelle, NY
06.2017 - 08.2017
  • Assisted with the planning and execution of daily activities for campers.
  • Organized activities that promoted physical fitness, social interaction, and creative expression.
  • Developed individual plans based on the needs of each camper during their stay at the camp.
  • Conducted meetings with parents and guardians to discuss strategies for promoting independence among campers.
  • Maintained positive relationships with both campers and their families through regular contact and communication.
  • Demonstrated sensitivity towards cultural differences when interacting with campers from diverse backgrounds.
  • Provided emotional support to campers struggling with mental health issues or behavioral problems.
  • Completed and maintained time and attendance forms and inventory lists.

Education

Bachelor of Arts - Psychology And Criminal Justice

Dominican College of Blauvelt
Orangeburg, NY
06-2019

Skills

  • Branch Operations Management
  • Expert in risk management
  • Employee Development
  • Sales professional
  • Coaching and Mentoring
  • Interviewing and Hiring
  • Customer Service
  • Accounts Receivable
  • Bilingual in Spanish
  • Excellent work ethic
  • Conflict Resolution
  • Attention to Detail
  • Dependable

Accomplishments

Career Timeline

  • Rental Branch Manager January 2022- Present
  • Airport Station Manager (24JF) September 2021- January 2022
  • Assistant Branch Manager (2422) June 2021- September 2021
  • Management Assistant (2422) January 2021 - June 2021
  • Management Trainee (2423/22/7X) November 2019 - April 2021

Affiliations

Community engagement (United way, house on the hill, Connecticut food share/ Food bank of bridgeport)

College Resident Assistant

Latin Dance Team

Self-care and beauty advocate

Languages

  • Fluent in English and Spanish (both written and verbal)

References

References available upon request.

Timeline

Branch Manager

Enterprise Mobility
11.2019 - Current

Summer Camp Counselor

Parks and Recreation Department
06.2017 - 08.2017

Intern

Dominican College
03.2017 - 12.2018

Retail Sales Associate

HomeGoods
08.2016 - 12.2018

Bachelor of Arts - Psychology And Criminal Justice

Dominican College of Blauvelt

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Edita Pena