Edita Uresti-Whittington
Greensboro,NC
Summary
Proven leader with extensive experience at the Department of Motor Vehicles, adept in strategic planning and team leadership. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant business goals. Skilled in project management and customer service, successfully mentored employees towards peak performance, fostering a culture of innovation and inclusivity.
Overview
24
24
years of professional experience
Work History
Manager I
Department of Motor Vehicles
Santa Rosa, CA
03.2012 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Windows
Control Cashier II
Department of Motor Vehicles
Santa Rosa, CA
01.2011 - 03.2012
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about department policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Processed refunds and exchanges in accordance with company policy.
- Conducted physical inventory of all indicia and assigning to multiple work stations, and purchase ordering indicia.
- Maintained daily reports and daily ledgers.
- Implement policy and procedures of the law.
Senior Motor Vehicle Technician
Department of Motor Vehicles
Petaluma, CA
01.2009 - 01.2011
- Superior customer service.
- Bilingual. (Spanish)
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assist technicians with difficult transactions.
Control Cashier I
Department of Motor Vehicles
06.2006 - 01.2009
- Superior Customer Service.
- Bilingual (Spanish)
- Data entry.
- Daily deposits.
- Maintain daily records, daily ledgers.
- Maintain records of inventory, and issuing indicia to multiple work stations.
- Ordering supplies.
- Working with two Auto Club Offices with policies and procedures implementing the law.
Motor Vehicle Representative
Department of Motor Vehicles
Novato, CA
03.2000 - 01.2006
- Superior Customer Service
- Bilingual (Spanish)
- Data Entry
- Cashier
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Collaborated with law enforcement agencies to verify the validity of reported stolen vehicles, leading to better protection for citizens'' property rights.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Stayed up-to-date on California laws and licensing requirements to complete accurate and efficient reviews.
- Back up Control Cashier: Issue indicia, filing, Balancing Cash, Balancing Technicians, Deposit, Banking, Pulic Relations, Windows.
Education
High School Diploma -
El Molino High School
Forestville, CA06.1986
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Customer Service
Timeline
Manager I
Department of Motor Vehicles
03.2012 - 10.2023
Control Cashier II
Department of Motor Vehicles
01.2011 - 03.2012
Senior Motor Vehicle Technician
Department of Motor Vehicles
01.2009 - 01.2011
Control Cashier I
Department of Motor Vehicles
06.2006 - 01.2009
Motor Vehicle Representative
Department of Motor Vehicles
03.2000 - 01.2006
High School Diploma -
El Molino High School
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