Summary
Overview
Work History
Skills
Timeline
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Edite Olcine

Belle Glade,FL

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

23
23
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
06.2016 - Current


  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Assistant manager

Y-TECH
09.2013 - 05.2016
  • Answered telephone, and directed calls
  • Perform background checks
  • Leased apartments units
  • Prepared reports and invoices
  • Assigned work orders to maintenance staff
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Medical Office Clerk

Lake Side Quality Home Health
10.2010 - 09.2013
  • Greeted and assisted clients in professional manner, ascertain purpose of visit
  • Screened and prioritized phone calls, and direct to appropriate staff
  • Created and distributed correspondence, letters and memos
  • Assist with Medical Billing and Coding
  • Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
  • Maintained and updated client files on a daily basis
  • Operated office equipment such as voice mail messaging systems, and use word processing, spreadsheet
  • Supported physicians in providing quality care through precise documentation of medical histories, test results, and medications.
  • Ensured compliance with HIPAA regulations by meticulously handling confidential patient information with discretion and professionalism.

Housing Counselor

We Help CDC
06.2010 - 09.2010
  • Greeted and assisted walk-ins or call-in customers in a professional manner
  • Managed difficult or emotional customers' situations in a professional manner
  • Schedules meetings, appointments using MS Outlook
  • Handled multi-line phone
  • Assist customers with problems they might have with their account
  • Ensure clients are satisfied with services
  • Call Banks to negotiate low mortgage rates
  • Developed successful housing action plans, addressing individual client needs and financial goals.

Child Care Provider

O'say Day Care Center
10.2006 - 02.2007
  • Disciplined children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Child Care Provider

Delma Family Day Care
08.2004 - 01.2006
  • Observe and monitor children's play activities
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Certified Nursing Assistant

Grace Health Care Center
02.2002 - 01.2003
  • Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Provide patients with help walking, exercising, and moving in and out of bed
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Time management
  • Conflict resolution
  • Retail operations
  • Project management
  • Pharmacy and customer records management
  • Drug safety
  • Processing payments
  • Customer service

Timeline

Pharmacy Technician

CVS Pharmacy
06.2016 - Current

Assistant manager

Y-TECH
09.2013 - 05.2016

Medical Office Clerk

Lake Side Quality Home Health
10.2010 - 09.2013

Housing Counselor

We Help CDC
06.2010 - 09.2010

Child Care Provider

O'say Day Care Center
10.2006 - 02.2007

Child Care Provider

Delma Family Day Care
08.2004 - 01.2006

Certified Nursing Assistant

Grace Health Care Center
02.2002 - 01.2003

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