Edith Albarran-Jara

• Processed medical claims using advanced billing software in a fast-paced
environment.
• Verified patient insurance information to ensure accurate billing procedures.
• Monitored billing deadlines, facilitating timely reimbursements from insurers.
• Submitted electronic claims to various insurance carriers efficiently.
•Reviewed account details to confirm accuracy of patient and insurance information.
• Coordinated communications between patients, billing personnel, and insurance carriers.
• Applied HIPAA regulations while managing sensitive patient information.
• Answered incoming calls from patients and providers regarding billing inquiries professionally.

• Accurately entered patient data into electronic health record system.
• Maintained confidentiality of sensitive patient information and records.
• Reviewed and corrected data entry errors to ensure precision.
• Processedinsuranceclaimsandverifiedpatienteligibilityforservices.
• Communicated with medical staff to resolve data discrepancies.
• Performed data entry from various sources, including paper documents and emails.
• Supported administrative tasks, including photocopying and scanning documents.
• Operated office equipment, such as scanners and printers, as needed.
• Answered incoming phone calls and directed callers to appropriate departments and personnel.

• Oversaw daily operations to ensure efficient service delivery and adherence to company standards.
• Trained and mentored staff, fostering a culture of continuous improvement and high performance.
• Implemented operational strategies to enhance customer satisfaction and streamline workflows.
• Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
• Conducted regular staff evaluations, identifying areas for development and implementing targeted training programs.
• Analyzed service metrics to identify trends, driving initiatives that improved team productivity and service quality.
• Developed scheduling processes that optimized labor costs while ensuring adequate coverage during peak hours.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Resolvedcustomercomplaintsinprofessionalandtimelymanner.