Edith Ateng
Lancaster,USA
Summary
Dynamic and results-driven professional with experience at ShiftMed, excelling in patient care and infection control. Proven ability to enhance customer satisfaction and build strong relationships, leveraging effective communication and critical thinking skills. Committed to fostering a safe environment while achieving sales targets and promoting patient engagement.
Overview
1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Nurse Assistant
ShiftMed
Lancaster, PA
06.2023 - Current
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Enhanced patient engagement by offering emotional support and companionship during challenging times to foster a positive healing environment.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Sales Associate
Columbia Sportswear
Lancaster, PA
11.2019 - 03.2020
- Increased sales revenue by fostering customer relationships and recommending tailored products.
- Enhanced customer satisfaction through attentive service, promptly resolving concerns, and maintaining a welcoming store atmosphere.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained product displays and ensured store presentation met brand standards.
- Processed transactions accurately using point-of-sale systems.
Sales Associate
Micheal Kors
Lancaster, PA
02.2019 - 09.2019
- Consistently met monthly sales targets by applying effective sales strategies and demonstrating extensive product knowledge.
- Increased sales revenue by cultivating customer relationships and tailoring product recommendations to individual needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced customer satisfaction by delivering exceptional service, quickly addressing concerns, and fostering a welcoming store environment.
Sales Associate
Bonton Company
Lancaster, PA
03.2016 - 11.2017
- Consistently met monthly sales targets through effective sales strategies and strong product knowledge.
- Cultivated new client relationships by engaging with potential customers and showcasing benefits of product offerings.
- Enhanced customer satisfaction through exceptional service, promptly addressing concerns and creating a welcoming store environment.
Mennonite Retirement Home
Lancaster, PA
03.2014 - 07.2014
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
Education
Bachelor of Arts - Government,Policy & Law, International Law,Studies
Millersville University of Pennsylvania
Millersville, PA 12.2019 - 12.2023
Bachelor of Arts - Library, And Information Science & Record Management
Makerere University of Uganda
Kampala, Uganda02-2009
Skills
- Medical Records management
- Infection control
- Vital signs monitoring
- Privacy and confidentiality
- Mobility Assistance
- Patient care
- Critical thinking,
- Empathy,
- Effective communication
- Team collaboration
- Medication administration
- Customer relationship management
Certification
CNA, Certified Nursing Assistant
Hobbies and Interests
- Listening to Music
- Travelling
- Watching world politics/foreign affairs
- Playing Golf
- Playing Tennis
- Reading.
Related Experience
- Student Researcher, 2006, Provided one-on-one strength interviews to students on rural education
- Volunteer, Lancaster Public Library, 2017-2018, Shelving and book reading for children
- Research Projects, 2020-2023, Foreign Policies in the Middle East, Democracy in Uganda, Thailand, Cambodia, and China, UN security council draft for Gabon, US foreign policy in Sudan, Immigration Policies in the US, Data analysis
Timeline
Nurse Assistant
ShiftMed
06.2023 - Current
Bachelor of Arts - Government,Policy & Law, International Law,Studies
Millersville University of Pennsylvania
12.2019 - 12.2023
Sales Associate
Columbia Sportswear
11.2019 - 03.2020
Sales Associate
Micheal Kors
02.2019 - 09.2019
Sales Associate
Bonton Company
03.2016 - 11.2017
Mennonite Retirement Home
03.2014 - 07.2014
Bachelor of Arts - Library, And Information Science & Record Management
Makerere University of Uganda