NAHUEL VILLAFANE
Fort Worth,TX
Summary
Dynamic customer service professional with a proven track record at Bank of America, excelling in fraud detection and client relations. Adept at resolving complex issues and enhancing customer satisfaction through effective communication and CRM documentation. Committed to delivering exceptional support and fostering long-term client relationships. Completely bilingual English-Spanish.
Overview
13
13
years of professional experience
Work History
Fraud Client Services Specialist
Bank of America
Fort Worth, TX
06.2022 - Current
- Provided exceptional customer service to clients, responding promptly and accurately to inquiries.
- Documented detailed notes regarding each interaction with customers for future reference.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
BSI Financial
Irving, TX
03.2017 - 06.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
Customer Service Representative
Smart Start
Grapevine, TX
03.2012 - 03.2017
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05-2013
Skills
- Customer service and support
- CRM documentation
- Issue resolution
- Fraud detection
- Data analysis
- Client relations
Languages:
Completely bilingual, English and Spanish, read, write and speak fluently.
Timeline
Fraud Client Services Specialist
Bank of America
06.2022 - Current
Customer Service Representative
BSI Financial
03.2017 - 06.2022
Customer Service Representative
Smart Start
03.2012 - 03.2017
High School Diploma -
Grand Prairie High School
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