Beatriz Macias
California City,CA
Summary
A dedicated support professional skilled in offering tailored assistance to families in need. Brings valuable experience in conducting assessments and creating strategic support plans. Known for fostering collaborative environments and effectively adapting to evolving family situations, showcasing skills in empathy and problem-solving.
Overview
26
26
years of professional experience
Work History
Family Advocate
Parenthood Partners & Family Services
06.2021 - Current
- Provide weekly parent support to assigned participating waiver parents through home visits, outings, and/or telephone contact.
- Be responsive to calls from families who express concerns/complaints.
- Participate in activities, service plan meetings, etc., as requested by families and/or ICC.
- Complete all necessary paperwork in a timely manner in accordance with policies and procedures.
- Participate, when requested, in initial intakes/contacts with referred families.
- When requested, maintain regular contact with families on the waiting list.
- Provide transportation utilizing my own vehicle, to activities as indicated within the service plan.
- Attend training/workshops as requested by the Manager/Supervisor
Room Attendant to Supervisor
Jani King / Marina Del Rey Marriott Hotel and Carmel Hotel
08.2016 - 05.2019
- Inspecting guest rooms and public areas after they have been cleaned by a Housekeeper to ensure quality standards.
- Making sure that guests’ bedrooms, corridors and public areas are serviced in accordance with the company’s standards.
- Evaluating, counselling, motivating and coaching employees.
- Following all company and safety and security policies and procedures.
- Reporting any maintenance problems, safety hazards, accidents, or injuries to senior managers.
- Entered guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Ensured uniform and personal appearance were clean and professional and maintained the company’s proprietary information private.
- Welcomed and acknowledged all guests according to company standards; anticipated and addressed guests’ service needs; assisted individuals with disabilities; and thanked guests with genuine appreciation.
Room Attendant
Courtyard Marriott
12.2014 - 04.2015
- Daily tasks included mopping, sweeping, vacuuming, dusting, and polishing all guest areas as well as restocking amenities, towels and toilet paper to match room standards.
- Applied all chemical and work safety policies during my work duties and reported lost and found items to the security team.
- Assisted with washing, drying, steaming, and folding hotel laundry and occasionally offered my assistance to public area attendants during busy days.
- Approached guests with a smile and positive attitude.
Manager
El Pollo Loco
07.1999 - 04.2004
- Supervising assigned shifts
- Training and developing crew members
- Completing administrative tasks : (Financial and inventory control, Schedules and logging maintenance)
- Creating and ensuring exceptional guest experiences
- Ensuring compliance with all security, food safety, quality, and cleanliness standards.
- Maintaining cost controls and contributing to the sales/profit goals.
Education
High School highest grade completed -
ICDC Technical College
Skills
- Bilingual: English and Spanish
- Computer literate
- Ability to work independently
- Ability to work in a team
- Competent at responding quickly
- Adherence to company policies
- Adherence to procedures
- Adherence to goals
- Adherence to core values
- Open to new company goals and opportunities
- Effective communication
- Relationship building
- Multicultural sensitivity
- Child development
- Transportation arrangements
- Home visits
- Client documentation
Languages
Spanish
Professional Working
Timeline
Family Advocate
Parenthood Partners & Family Services
06.2021 - Current
Room Attendant to Supervisor
Jani King / Marina Del Rey Marriott Hotel and Carmel Hotel
08.2016 - 05.2019
Room Attendant
Courtyard Marriott
12.2014 - 04.2015
Manager
El Pollo Loco
07.1999 - 04.2004
High School highest grade completed -
ICDC Technical College
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