Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edith Boardman

Hardwick,VT

Summary

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

Overview

9
9
years of professional experience

Work History

Clinical Secretary

DHMC
Lebanon, NH
09.2023 - Current
  • Provided administrative support to physicians, nurses and other medical staff.
  • Entered patient information into electronic health record systems.
  • Scheduled appointments for patients and answered inquiries about office hours and services.
  • Greeted visitors, determined nature of business, and directed them to the proper destination.
  • Processed incoming and outgoing mail daily including packages from pharmacies or laboratories.
  • Scanned documents into EMR systems when necessary.
  • Performed general clerical duties such as photocopying, faxing., as needed.
  • Monitored daily operations in the reception area ensuring smooth workflow during peak times.
  • Provided excellent customer service to maintain positive relationships with patients.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Compiled physical and digital documents, charts and reports.
  • Documented and responded to incoming correspondences to address questions.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Clinical Coordinator

Copley Hospital Multi specialty Clinic
Morrisville, VT
06.2021 - 03.2023
  • Provided administrative support to physicians, nurses and other medical staff.
  • Entered patient information into electronic health record systems.
  • Answered telephones and directed calls to appropriate personnel.
  • Scheduled appointments for patients and answered inquiries about office hours and services.
  • Coordinated referrals between primary care physician offices and specialists or hospitals.
  • Processed incoming and outgoing mail daily including packages from pharmacies or laboratories.
  • Collected co-pays at time of service according to clinic policy.
  • Scanned documents into EMR systems when necessary.
  • Performed general clerical duties such as photocopying, faxing., as needed.
  • Provided excellent customer service to maintain positive relationships with patients.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

ED Technician

Copley Hospital
Morrisville, VT
06.2017 - 03.2021
  • Performed daily duties such as restocking of supplies and equipment, cleaning, and patient flow activities.
  • Provided patient care under the direct supervision of a registered nurse or licensed physician.
  • Conducted basic laboratory testing such as urinalysis, venipuncture and hematology.
  • Assisted with special procedures such as IV insertion, wound dressing changes, catheter insertions and specimen collection.
  • Collaborated with other healthcare professionals to ensure quality patient care was provided.
  • Prepared exam rooms by setting up equipment according to department protocols.
  • Assisted physicians in performing minor surgical procedures such as suturing lacerations.
  • Documented all findings from exams into electronic medical records.
  • Performed various clerical tasks including filing, faxing, photocopying and scanning documents.
  • Adhered to safety regulations while operating medical equipment per hospital policy guidelines.
  • Responded quickly to emergency situations using proper techniques for resuscitation.
  • Participated in continuing education programs to stay current on new technology advancements.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
  • Calmed patients by carefully explaining each step and remaining composed.

Licensed Nursing Assistant II

CVMC
Berlin, VT
04.2015 - 03.2021
  • Conducted medical assessments and reported changes in health status to the nursing staff.
  • Assisted with ambulation of patients as needed.
  • Performed vital signs monitoring, such as temperature, pulse rate and respiration.
  • Maintained a safe environment for all patients by following infection control policies and procedures.
  • Responded to emergency situations quickly and efficiently.
  • Assisted with transferring patients from bed to wheelchair or gurney as necessary.
  • Provided emotional support to patients and their families during difficult times.
  • Communicated effectively with other members of the healthcare team regarding patient needs and concerns.
  • Observed, monitored, documented and reported any changes in patient conditions to the appropriate personnel immediately.
  • Participated in staff meetings related to patient care activities.
  • Ensured that all equipment used was properly maintained and functioning correctly.
  • Provided basic comfort measures such as back rubs, positioning pillows.
  • Promoted continuity of care by accurately communicating plans to succeeding shifts.
  • Practiced universal safety precautions at all times while on duty.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided direct patient care, including bathing, feeding and dressing.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Collected specimens from patients for laboratory testing purposes.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.

Licensed Nursing Assistant/ED Technician

DHMC
Lebanon, NH
04.2015 - 04.2015
  • Assisted with ambulation of patients as needed.
  • Conducted medical assessments and reported changes in health status to the nursing staff.
  • Performed vital signs monitoring, such as temperature, pulse rate and respiration.
  • Maintained a safe environment for all patients by following infection control policies and procedures.
  • Assisted in the admission and discharge process of patients.
  • Responded to emergency situations quickly and efficiently.
  • Assisted with transferring patients from bed to wheelchair or gurney as necessary.
  • Provided emotional support to patients and their families during difficult times.
  • Organized supplies for treatments and procedures according to established protocols.
  • Communicated effectively with other members of the healthcare team regarding patient needs and concerns.
  • Observed, monitored, documented and reported any changes in patient conditions to the appropriate personnel immediately.
  • Participated in staff meetings related to patient care activities.
  • Kept accurate records of patient's progress notes, treatments given and other pertinent information.
  • Ensured that all equipment used was properly maintained and functioning correctly.
  • Practiced universal safety precautions at all times while on duty.
  • Promoted continuity of care by accurately communicating plans to succeeding shifts.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Collected specimens from patients for laboratory testing purposes.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Performed daily duties such as restocking of supplies and equipment, cleaning, and patient flow activities.
  • Provided patient care under the direct supervision of a registered nurse or licensed physician.
  • Maintained accurate records of all tests conducted on patients including report filing.
  • Conducted basic laboratory testing such as urinalysis, venipuncture and hematology.
  • Assisted with special procedures such as IV insertion, wound dressing changes, catheter insertions and specimen collection.
  • Collaborated with other healthcare professionals to ensure quality patient care was provided.
  • Prepared exam rooms by setting up equipment according to department protocols.
  • Assisted physicians in performing minor surgical procedures such as suturing lacerations.
  • Documented all findings from exams into electronic medical records.
  • Answered incoming calls from patients seeking information or scheduling appointments.
  • Performed various clerical tasks including filing, faxing, photocopying and scanning documents.
  • Adhered to safety regulations while operating medical equipment per hospital policy guidelines.
  • Responded quickly to emergency situations using proper techniques for resuscitation.
  • Participated in continuing education programs to stay current on new technology advancements.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
  • Calmed patients by carefully explaining each step and remaining composed.
  • Performed CPR and used defibrillator on cardiac patients.
  • Explained medical terminology in non-complex terms o patients.
  • Immobilized patients for transport using backboard or other spinal mobilization.
  • Positioned patients in preparation for treatment and transport.

Education

General Studies

Lamoille Union High School
Hyde Park, VT
06-1991

Skills

  • Office Administration
  • Electronic Health Records Management
  • Appointment Scheduling
  • Clinical Documentation
  • Healthcare compliance
  • Patient Scheduling
  • Clinical Support
  • Customer Service
  • Medical Terminology
  • HIPAA
  • Epic Systems
  • Collaboration and Teamwork
  • Effective Communication

Timeline

Clinical Secretary

DHMC
09.2023 - Current

Clinical Coordinator

Copley Hospital Multi specialty Clinic
06.2021 - 03.2023

ED Technician

Copley Hospital
06.2017 - 03.2021

Licensed Nursing Assistant II

CVMC
04.2015 - 03.2021

Licensed Nursing Assistant/ED Technician

DHMC
04.2015 - 04.2015

General Studies

Lamoille Union High School

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Edith Boardman