Edith Buckner
Roseville,California
Summary
A proactive, self-motivated professional with extensive experience in the healthcare, property management, and banking industry. Committed to offering excellent customer service and resolving problems to ensure satisfaction. Adept at creating a team atmosphere. Collaborative communicator who quickly establishes rapport with diverse clientele and develops long-term vendor and interdepartmental relationships.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Property Manager
ASPEN SQUARE MANAGEMENT
01.2006
- Ensured smooth operations and prompt customer service for 140 units.
Claims Associate III
SUTTER HEALTH
01.2011 - 01.2023
- Reviewed, analyzed, and resolved obstacles in acquiring payment for professional and hospital claims, which advanced to several levels of learning by being on development and experimental teams
- Followed up on unpaid claims, correspondence, denials, research, and appeal-denied claims for multiple payer group plans, including commercial, PPO, HMO, special billing accounts, and government-funded programs
- Subject Matter Expert (SME) on Managed Care / HMO Sutter plans and HMO Referred (Non-Sutter) plans, especially in obtaining referrals and pre-authorizations for procedures
- High attention to detail and strong organizational, computer, and typing skills
- Cross-trained in other departments and developed interpersonal skills while training to work other billing functions in payment posting, claim edits, reimbursement, and credits
- Chosen and participated in focus groups to evaluate processes using the Lean Methodology with Palo Alto Medical Foundation and Sutter East Bay Foundation groups
- Selected to be on newly developed special services team, which worked with aged and more complex types of accounts for various clients
- Promoted from handling professional/doctor claims to working with hospital claims
- Ability to work with multiple priorities with a positive, friendly, and approachable disposition.
Resident Manager
R.W. ZUKIN CORPORATION
01.2001 - 01.2006
- Served as on-site manager for 96-unit community
- Coordinated services to ensure customer satisfaction
- Oversaw daily administrative and maintenance operations
- Showed unit floor plans to prospective residents
- Answered questions and prepared leases
- Attained 90%+ occupancy rate
- Inspected and evaluated building equipment, systems, and grounds to ensure standards were met
- Solicited bids from contract vendors and contractors for services
- Performed common area maintenance inspections to identify and address issues to maintain property aesthetics, preserve safety, and decrease liability
- Generated weekly reports
- Conducted move-out inspections.
Accounting Clerk
MONTEREY CREDIT UNION
01.1994 - 01.2000
- Supported staff by answering and researching questions related to general ledger accounts, cash orders, bank wires, and accounts payable
- Reconciled and maintained general ledger accounts on spreadsheets
- Maintained records of outstanding corporate checks, including reconciliation and corrections, stop pay, and reissue
- Compiled checks deposited and ensured courier pickup and delivery to Federal Reserve in San Francisco
- Researched deposit and payment posting errors, using Archive system
- Ordered cash for branches
- Reviewed and posted incoming bank wires and sent outgoing bank wires
- Reviewed financial documents and prepared weekly financial reports.
Education
High School Diploma -
Monterey High School
Monterey, CA06.1993
Skills
- Claims Processing
- Billing
- Patient and Provider Satisfaction
- Team Leadership
- Analytic Problem Solver
- Reporting
- Property Inspections
- Interpersonal Communication
- Property Management
- Payment Collection
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
Certification
- Medical Transcriptionist Certificate
- Medical Terminology Certificate
- ARF Administrator Certificate
- Conditional Real Estate License
Languages
Tagalog
Full Professional
Timeline
Claims Associate III
SUTTER HEALTH
01.2011 - 01.2023
Property Manager
ASPEN SQUARE MANAGEMENT
01.2006
Resident Manager
R.W. ZUKIN CORPORATION
01.2001 - 01.2006
Accounting Clerk
MONTEREY CREDIT UNION
01.1994 - 01.2000
High School Diploma -
Monterey High School
- Medical Transcriptionist Certificate
- Medical Terminology Certificate
- ARF Administrator Certificate
- Conditional Real Estate License
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