EDITH BYRD
Arlington
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional guest experiences and fostering positive relationships. Strong communication skills enhance the ability to address guest needs promptly and effectively, ensuring satisfaction at every touchpoint. Detail-oriented in managing financial transactions, consistently maintaining accuracy in money and credit card processing. Committed to creating a welcoming atmosphere where every guest feels valued and cared for.
Overview
24
24
years of professional experience
Work History
Computer Technician
Bowie High School
07.1997 - 09.2014
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions
- Linked computers to network and peripheral equipment, including printers and scanners
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Backed up company data on regular basis, successfully recovering critical information after malware attacks
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Installed new servers as part of $[Amount] company upgrade completed within [Number] days
- Used diagnostic tools to identify hardware failures and replace non-functional components
Reservationist
Harvey Hotel
02.1992 - 06.1996
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Provided follow through on all calls with confirmations and dissemination of requested information
- Utilized [Software] to input all key data into hotel's database system
Reservationist
American Airlines Reservationists
01.1991 - 11.1992
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Utilized [Software] to input all key data into hotel's database system
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
Assistant Manager
Harvey hotel
05.1991 - 12.1991
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored employee performance and developed improvement plans
Education
Certificate - Airport Codes
Platt Travel and tourism school
Corpus Christi, TXSkills
- Computer skills
- Troubleshoot and debugging problems
- Set up computer labs for students
CUST
- May 24, 2025 Retired 2014
- Email address is ewnvhs12@gmail.com
Timeline
Computer Technician
Bowie High School
07.1997 - 09.2014
Reservationist
Harvey Hotel
02.1992 - 06.1996
Assistant Manager
Harvey hotel
05.1991 - 12.1991
Reservationist
American Airlines Reservationists
01.1991 - 11.1992
Certificate - Airport Codes
Platt Travel and tourism school
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